Director Innovation Consulting

As part of the global Visa Consulting & Analytics organization, North America Product, Experience Design and Digital (PxDD) is an innovation consulting team that helps Visa’s network clients accelerate their innovation agenda and transform their customer experience. This role is client facing.

The PxDD team is looking for a talented individual to help scope and lead human centered design client engagements. The individual should be able to work collaboratively across design, research, strategy, and technology. The PxDD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional. The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun! Lastly, the person should be a SWAN – someone who is smart, works hard, ambitious and nice!

This Director will be expected to lead multiple engagements simultaneously, drive business development activities, lead a team of consultants, and build new service offerings. The role will be focused on serving leading brands payments ecosystem (banks, processors, fintechs, merchants). Projects tend to focus on building new card propositions, digital experiences, and ultimately driving revenue for our clients.

Responsibilities:

• Lead client engagements end-to-end (from selling, scoping, research, client delivery and go-to-market)
• Take leadership of project, team, and client relationship.
• Lead and inspire large and diverse teams of approximately 20 clients and Visa staff during client workshops and engagements.
• Provide guidance and oversight for junior team members assigned on project (e.g, Analyst and Manager) assigning specific tasks, defining timeline, and reviewing deliverables.
• Accountable for meeting key metrics such as revenue growth, billability and client satisfaction
• Present to executive audiences and lead development of executive-ready deliverables.
• Use exceptional project management, facilitation and leadership skills to inspire the joint Visa, client, partner team to deliver their best.
• Work with clients and interdisciplinary teams of product, research and design in the development of new products, using a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., human centered design, minimum viable product, rapid prototyping, etc.)
• Demonstrate in-depth knowledge of Visa’s capabilities.
• Articulate the possibility, viability and feasibility of recommendations. This includes crafting the story of how the design recommendation fits into a company’s overall strategy, the underlying business model, and any implementation risks.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications:

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• 6-10 years of experience in consulting, digital agencies, strategy, or innovation-related activities in professional services
• Proven ability to sell and scope project work to stakeholders or clients
• Track record of successfully working with creative and research teams
• Experience with customer loyalty programs a plus
• Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast
• Payments industry, retail banking, fintechs, digital tech experience or similar relevant experience a plus
• Product design or development experience, with a strong focus on innovative product development a plus
• Proven ability to work on complex and often ambiguous problems to drive results
• Ability to be client-facing, specifically to design, facilitate and execute on complex client engagements
• Must have excellent executive presence in front of clients and large audiences
• Analytical thinker, team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 163,500 to 307,600 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.