Cloud Administrator - Tier 2/3

Specifications:

Job Title: Cloud Administrator (Tier 2/3)

Department: Customer Success Team

Job Type: Full-Time / Athens, GA/Hybrid

Reports To: Service Desk Manager

Company Introduction:

Ardalyst’s primary goal is to deliver cybersecurity and digital transformation solutions that help our clients protect their business and expand their competitive edge. We have a passion for the work we do. In fact, Ardalyst is a combination of the words ardent and catalyst, as we are passionate change agents looking to make our industry smarter and more capable. By challenging common wisdom, sharing best practices, and looking at problems differently, the Ardalyst team helps educate public and private institutions on how best to mature workforces, processes, and technologies to thrive and succeed in a rapidly changing environment.

Job Summary:

Fit for the Role:

We are seeking a Cloud Administrator (Tier 2/3) to add to our dynamic team. In this role, you will be part of the development team responsible for the implementation and deployment of M365 solutions, maintaining security and monitoring customer environments and assisting customers with meeting business requirements. Your primary responsibility is to manage user identity and roles, provide security and threat management in our M365 Tenant and support any migrations of Teams, OneDrive, Outlook and SharePoint. You will also be responsible for implementing, testing and troubleshooting issues as they arise.

This is a Tier 2/3 role requiring the ability to independently troubleshoot complex cloud, identity, and network security issues, including firewalls. The Cloud Administrator will serve as an escalation point for advanced incidents, perform root cause analysis, and lead remediation efforts across Microsoft 365, Azure, and customer network security environments.

Fit for the Culture:

Speak your mind – Collaboration is at the heart of everything we do and our belief in diversity of people supports our goal for diversity in thought. Ardalysts (that’s just what we call ourselves) come ready to contribute and find solutions.

Get it done, remotely – We always trust you to work where you want, when you want, because the goals you meet matter more than the location of your seat.

Focus On Your Strengths – We invest in understanding the strengths and weaknesses of each employee so that you can shine at what YOU do best.

See Yourself Grow – Ardalysts have cited being encouraged to take educated risk, kick-start progress, and advance their skills as one of their favorite things about working at Ardalyst and we’re determined to keep it that way.

Duties/Responsibilities:

• Maintain security and reliability of Exchange Online and M365 systems and services.

• Support our M365 security and compliance management.

• Assist in the design and delivery of Microsoft solutions to meet business needs and objectives.

• Implement and maintain AVD solutions.

• Perform root cause analysis for Tier 2/3 incidents and document findings and preventive actions.

• Configure, manage, and troubleshoot firewall solutions including third-party firewalls (e.g., Palo Alto, Fortinet, Meraki, or similar).

• Manage the service desk queue and escalations from Tier 1 technicians when the Service Desk manager is unavailable.

Required Skills/Abilities:

• Experience with Entra ID Management, including:

• User account management

• Conditional access Policies

• MFA and Self-Service Password Reset

• Privileged identity management

• Entra ID Connect and Hybrid Environment Management

• Strong familiarity with automation and scripting in the M365/Azure ecosystem.

• Experience in managing Azure resources, including:

• Virtual Networks (VNets), Subnets, and Peering

• Azure Virtual Machines and basic IaaS administration

• Azure Monitor, Log Analytics, and diagnostic logging

• Role-Based Access Control (RBAC)

• Intune/Endpoint Manager device enrollment (mobile and desktop), device configuration and compliance policies and update rings.

• Exchange Online Management.

• Management of Microsoft Defender suite of tools.

• Experience with security best practices, including least privileged access, secure configuration baselines, and compliance-driven controls.

• Experience working on a support desk; Creating, Updating and Closing tickets, maintaining Service Level Targets/Agreements, strong customer communication skills and a strong sense of urgency to solve customer problems.

• Managing OneDrive, SharePoint Online, Teams and Office 365 Applications.

• Network & Firewall Security Experience, including:

• Azure Firewall, Network Security Groups (NSGs), and User Defined Routes (UDRs)

• VPN technologies (Site-to-Site, Point-to-Site, IPsec/IKE)

• Third-party firewall platforms (Palo Alto, Fortinet, Meraki, SonicWall, or equivalent)

• Understanding of TCP/IP, DNS, DHCP, routing, and subnetting

• It’s a bonus if you:

• Have experience using Avepoint Fly to perform Email/OneDrive/SharePoint/Teams migrations.

• Have experience with 3rdparty patching and reporting.

• Have experience taking in requirements and building virtual Infrastructure in Microsoft Azure.

• Experience participating in on-call rotations or after-hours support for critical incidents.

• Are familiar with Dynamics 365 CRM or other ITSM Systems.

Qualifications:

• Bachelor’s degree in computer science, software engineering or 4+ years of relevant experience.

• Strong analytical skills, critical thinking skills and problem-solving skills.

• Strong verbal, documentation and writing skills.

• Ability to work project tasks to completion with little to no supervision.

• Excellent foundation in algorithms and design.

• Self-motivated, highly organized and detail oriented with the ability to work independently, prioritize and multi-task.

Benefits:

• Paid Time Off (PTO)

• Paid Holidays

• 401(k) Retirement Plan

• Health, Dental, Vision and Life insurance

• Short Term and Long-Term Disability insurance

• Monetary assistance with training and certifications

• Flexible Hours

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.

Disclaimer

Ardalyst Holdings, LLC is an EOE that empowers employees, no matter their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other protected characteristic—to meet and exceed customer expectations and thrive in a collaborative and dynamic work environment.