Lead Technician

Job Description

Job Description

Who We Are:

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing:

As the Lead Technician you will be responsible for scheduling and productivity of the shop technicians. You will be the go to person for questions regarding difficult repairs and assist peers in developing their technical and diagnostic abilities.

Primary Responsibilities:

• Open and close work orders, schedule all techs and work load.
• Ordering parts from vendors when necessary
• Assisting peers in developing their technical and diagnostic abilities
• Ensure a safe and clean work environment
• Post repair inspections
• Spend half hour per day with each shop tech
• Search for service letter, product updates and additional repairs.
• Monitor life day labor and work in progress through service link
• Communicate daily with customers regarding status updates using multiple means of communication

Additional Responsibilities:

• Participate in required safety program and work in a safe manner.
• Additional duties as assigned by manager.

Who We Are Looking For:

To be successful in this position you should be able understand the requirements of time needed for scheduling work, keeping in mind current outstanding projects and employee schedules. You should possess a strong mechanical aptitude and understanding of schematics and diagrams, as well we have the ability to step in as a troubleshooter and instructor.

Education/Experience:

• High school diploma or equivalent required.

Required Qualifications/Skills:

• Strong mechanical background knowledge with various engines and different types of equipment
• Advanced understanding of schematics and diagrams
• Provide own tooling applicable
• Exhibit teamwork mentality

Preferred Qualifications/Skills:

• Prior supervisory skills

Values:

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

• Safety: We value the lives and health of our team and customers above all else.
• Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
• Teamwork: We work as one across our organization for the benefit of our customers.
• Excellence: We strive to be the best, continuously improving our customers’ experience and the solutions we provide.
• Sense of Urgency: We respond quickly to customer needs and hold ourselves accountable for results.

Ideal candidates will demonstrate the following values:

• Acting in a safe manner
• Exhibiting honesty and integrity
• Acting in a fair and ethical manner
• Team mentality
• Delivering quality results
• Embraces change / improvement
• Exhibiting superior customer service skills
• Exhibiting pride and ownership
• Working with a sense of urgency
• Exhibiting a winning attitude

What We Offer:

Yancey Bros Co offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure

• Compensation: Competitive Pay
• Individual Bonus Opportunities Available
• Technician Tool Allowance
• 401k Plan Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching

Employee Wellness Program

• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance

Personal Time Off

• Paid Holidays
• Paid Sick Leave

Career Development

• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities