Service Manager (commercial roofing)

Job Description

Job Description

Job Title: Service Manager (Commercial Roofing)

Location: Charlotte, Charleston, Atlanta, Nashville, Orlando, Roanoke

Compensation: DOE

Requirements:

• 3+ years commercial roofing experience
• Strong computer skills with Microsoft office, excel and PM software
• Ability to estimate and PM service jobs

Our company is a leading provider of commercial roofing solutions, specializing in installation, maintenance, and repair services for a wide range of commercial and industrial properties. With a commitment to quality workmanship and customer satisfaction, we are seeking a skilled and experienced Service Manager to join our team and help drive our service department's success.

We are looking for a dedicated and experienced Service Manager to oversee our commercial roofing service operations. The ideal candidate will have a strong background in commercial roofing, excellent leadership skills, and the ability to manage multiple service jobs simultaneously. This role requires a combination of technical expertise, customer service skills, and business acumen to ensure the efficient and profitable operation of our service department.

• Manage and coordinate all aspects of commercial roofing service jobs, including scheduling, resource allocation, and quality control
• Develop and implement strategies to improve service efficiency, customer satisfaction, and profitability
• Oversee a team of service technicians, providing guidance, training, and performance evaluations
• Conduct site inspections and assessments to determine appropriate service solutions and prepare detailed proposals
• Collaborate with sales and estimating teams to ensure accurate job costing and pricing
• Manage customer relationships, addressing concerns and resolving issues promptly
• Monitor and control service department expenses, including labor, materials, and equipment costs
• Ensure compliance with safety regulations, company policies, and industry standards
• Maintain accurate records of service jobs, including work orders, invoices, and customer communications
• Analyze service department performance metrics and implement improvements as needed
• Stay current with industry trends, new technologies, and best practices in commercial roofing services