Medical Office Assistant

Searching for a versatile Medical Office Assistant to serve as the heart of our clinic’s daily operations. In this role, you will be the primary ambassador for our mission, acting as the first point of contact for patients and community partners while ensuring a welcoming, respectful, and HIPAA-compliant experience. You won’t just manage calendars; you will strategically match prospective patients with clinicians based on their specific specialties and skill sets to ensure the highest quality of care. This position will start out MONDAY- WEDNESDAY schedule during training (approx. 3 months with the office manager to get ramped up) and then you will got full time Monday - Friday. The hours will be 8:30am- 5pm.

salary: $19.5 - $20 per hour
shift: First
work hours: 8:30 AM - 5 PM
education: High School

Responsibilities

• Patient Experience & Coordination: Act as the primary ambassador for the organization, ensuring a high-touch, respectful "first point of contact" for patients and community partners.
• Greet patients and support the patients. Most everything is done electronically prior to appointment.
• Managing phone lines and emails
• Managing client referrals
• Scheduling appointments with the clinicians
• Optimize clinician workflows by managing complex calendars and matching prospective patients with providers based on clinical specialty and fit.
• Streamline administrative processes by drafting SOPs and utilizing AI tools to produce polished, professional internal and external communications.
• Marketing: Manage the brand’s digital footprint across platforms like Psychology Today and social media, while maintaining the staff directory on the company website.
• Oversee the end-to-end onboarding and credentialing process for new employees and interns, ensuring a seamless transition into the team.
• Cultivate strategic community partnerships and maintain a comprehensive referral database to ensure continuity of care.
• Ensure 100% adherence to HIPAA standards while providing accurate, timely billing support and managing professional development registrations

Skills

• Microsoft Office
• Basic Medical Terminology
• Oral Communication
• Maintaining Calendars
• Office Management
• Scheduling Appointments
• Organization
• Medical Software
• HIPAA
• Referrals
• Answering Phones
• Patient Management
• Handling Confidential Information
• Office Support
• Written Communication
• Receiving Incoming Calls
• Email Management

Qualifications

• Years of experience: 4 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [email protected].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.