DISPATCHER (Day & Night Positions)

Job Description

Job Description

Chatham Emergency Services is currently seeking qualified dispatchers for our communications center. Our communication center is the heart and soul of the organization. The candidate must have the ability to deal with high stress emergency situations. We are looking for a great support staff within our communication center to assist Metro 911 system EMT's and Paramedics aw well as dispatching and locating emergency/non-emergency calls. We dispatch our vehicles to report to homes and facilities.

DUTIES

• The candidate must be able to work rotating 12 hour shifts (include days, nights, weekends and holidays)
• Proficient in data entry in CAD System
• The ability to work long hours during disasters and evacuations
• The ability to sit for extended periods of times
• The ability to assess emergency situations and may provide preliminary advice and guidance
• The ability to work with the public and private sector through the metro 911 system and private/non-emergency phone calls
• The ability to dispatch emergency personnel to scenes as well as provide directions to the emergency scenes all over Chatham County
• Critical Workforce (Called Back in times of Disaster)

QUALIFICATIONS

The candidate must possess the following skills:

• Experience with multi phone lines and well as radio channels.
• Ability to use sound judgment in dispatching personnel and equipment.
• The ability to think clearly and act calmly in stressful emergency situations.
• Has great customer service skills internally and externally
• The ability to multitasks with several pieces of equipment such as head sets, radios & computer equipment
• Type at least 25-30 WPM
• Disburse accurate and appropriate information to responding units
• Speak clear and concise
• Maintain a Positive Attitude
• Achieve and Maintain Emergency Medical Dispatcher Certified (EMD) within 90 days of employment
• Bilingual English and Spanish (Preferred)
• Ability to successfully pass background checks, pre-employment physical and drug test

For all non-English speaking candidates, we can assist you per written request. If you need additional resources services send a request to the Human Resources via email ([email protected]) no later than 7 business days prior to the testing date. During this time, we will provide a written English comprehension examination that test your ability to read and understand English. Upon successful completion of this exam, we will provide you the written examination and/or resources per written request.

Chatham Emergency Services is an Equal Employment Opportunity Employer & Drug-Free Workplace