Lead Operational Support Engineer

Position: Lead Operational Support Engineer
Location: Atlanta Georgia 30363
Duration: 12+ Months Contract
Job ID: 32225-1

Job Description:
General Duties and Responsibilities:
Analyzes, designs, programs, debugs and modifies software enhancements and/or new products used in local, networked or Internet-related computer programs.
Interacts with product managers and/or users to define system requirements and/or necessary modifications.
Participates in software design meetings and analyzes user needs to determine technical requirements.
Write technical specifications based on conceptual design and stated business requirements.
Writes code, completes programming and performs testing and debugging of applications using current programming languages and technologies.
Completes documentation and procedures for installation and maintenance.
Trains and communicates with internal Client Training, Client Relationship and Sales teams on systems application.
May be responsible for developing or executing project plans, budgets and schedules and for documenting work and results.
May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences.
Other related duties assigned as needed.

Education Requirements:
A Bachelor’s degree in computer engineering, computer science or other related discipline or the equivalent combination of education, training, or work experience.

General Knowledge, Skills and Abilities:
Knowledge of financial services industry
Knowledge of end-to-end systems development life cycles, e.g., waterfall, iterative and other modern approaches to software development
Knowledge of standards relevant to the software industry , e.g., ISO, CMM, Six Sigma
Knowledge of banking practices, regulations and operations within assigned line(s) of business
In-depth understanding of design patterns and their application
Fluency in developing and understanding sequence diagrams, class models, etc.
Proficiency in solutions design and requirements definition disciplines leveraging model driven design based tools and techniques including conceptual solution component models, business process models, use cases, etc.
Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors
Excellent analytical, decision-making, problem-solving, team and time management skills
Ability to persuade and influence others on the best approach to take
Ability to estimate work effort for project sub-plans or small projects and ensure the project is successfully completed
Positive outlook, strong work ethic, and responsive to internal and external clients and contacts
Willingly and successfully fulfills the role of teacher, mentor and coach
May require in-depth knowledge of networking, computing platform, storage, database, security, middleware, network and systems management and related infrastructure technologies and practices

Additional Skills:
Advanced professional role.
Requires a broad knowledge of the system development life cycle; products, services, practices, regulations and operations associated with the assigned line(s) of business; and software engineering alternatives.
Requires proficiency in at least two higher-level programming languages.
Evaluates systems specifications for complex business requirements, develops and prepares computer-based solutions.
Analyzes problems in terms of detailed equipment requirements and capabilities, including those related to scalable applications, and cloud-based resources.
Verifies program logic by preparing test data for trial runs.
Receives general supervision and is competent to work at the highest level of all technical phases of software engineering while working on own or in a team environment most of the time.
May be involved in providing assistance and training to lower level software engineers.
Typically requires seven or more years software engineering work experience.

Note:
What this position will be supporting: WebFOCUS Administration
Remote (Y/N): Y
If onsite, please provide address:
Duration: 12 Months
Potential to convert and/or extend: Yes
Work schedule and time zone: 8:00 - 5:00 PM EST

5 Must have qualifications:
Administer and support WebFocus platform including scalability, security, availability performance, and reliability of the platform
Automate operation, installation, and monitoring of the WebFocus platform on cloud and on-premises data centers
Manage and resolve critical support issues with a high degree of technical complexity
Measure and monitor service and support performance and health (SLAs, KPIs, etc.)
Plan and implement upgrades of tools and design system enhancements with emerging features.

About PTR Global: PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com
At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to:

• Pay any fee to be considered for, submitted to, or selected for any opportunity.
• Purchase any product, service, or gift cards from us or for us as part of an application, interview, or selection process.
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Pay Range: $70 -$75
The specific compensation for this position will be determined by several factors, including the scope, complexity, and location of the role, as well as the cost of labor in the market; the skills, education, training, credentials, and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits, including medical, dental, vision, and 401K contributions, as well as PTO, sick leave, and other benefits mandated by applicable state or localities where you reside or work.
If you receive a suspicious message, email, or phone call claiming to be from PTR Global, do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at [email protected]
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