AWS Network Engineer

About R Systems: R Systems is a leading digital product engineering company that designs and develops chip-to-cloud software products, platforms, and digital experiences that empower its clients to achieve higher revenues and operational efficiency. Our product mindset and engineering capabilities in Cloud, Data, AI, and CX enable us to serve key players in the high-tech industry, including ISVs, SaaS, and Internet companies, as well as product companies in telecom, media, finance, manufacturing, and health verticals.

We Are Great Place to Work Certified in 10 countries: India, USA, Canada, Poland, Romania, Moldova, Indonesia, Singapore, Malaysia & Thailand! We are recognized as one of the Best Tech Brands 2024 by the Times Group and India's Top 500 Value Creators 2023 by Dun & Bradstreet.

Must Have Qualifications:

• Deep, hands-on AWS expertise: Amazon Connect, Lex V2, Lambda (Python), API Gateway, Step Functions, EventBridge, S3, DynamoDB/RDS, CloudWatch, IAM, VPC networking, WAF/Shield, KMS.
• Proven experience designing and operating production Connect environments (contact flows, CTR/Contact Lens analytics, call recording/retention, reporting, routing, telephony integration).
• Lex V2 bot design and operation, including Lambda-based fulfillment/validation in Python (boto3), robust error handling, and conversation analytics.
• Strong Infrastructure as Code with Terraform (modules, workspaces, policy-as-code, drift detection) and GitOps workflows.
• SRE skills: SLIs/SLOs, incident management/on-call, postmortems, capacity/performance tuning, high availability, and DR patterns.
• Observability at scale with Datadog, CloudWatch, and/or Operata (metrics, traces, logs, alerts, synthetics).
• CI/CD automation (GitHub Actions, Azure DevOps) for both application and IaC pipelines.
• Experience integrating AWS services with Salesforce Service/Experience Cloud and with PCI compliant payment platforms (e.g., Stripe).
• Strong debugging/root-cause skills across distributed systems; clear written and verbal communication with technical and non-technical audiences.
• Participate in an on-call rotation with well-documented runbooks and automated remediation.

Nice to Have:

• Architectural leadership for large-scale, multi-Region AWS platforms; AWS Control Tower/Organizations experience.
• Exposure to call center tech beyond Connect (SIP, SBCs, carrier management) and analytics tooling for contact centers.
• Experience with AI assistants/agentic patterns leveraging Bedrock; real-time agent assist and summarization in Connect.
• Containers/Kubernetes (ECS/EKS) and service mesh (where appropriate).
• AWS certifications (Solutions Architect, DevOps Engineer, SysOps).
• Fault Injection Simulator/chaos engineering, and security/compliance frameworks (SOC2, ISO 27001, PCIDSS).

Why Join R Systems?

• Frequent Internal Hackathons: Engage in dynamic competitions with exciting prizes to keep your skills sharp.
• Cultural Celebrations: Strengthen our familial bonds through shared celebrations, fostering a sense of community.
• Diverse Project Exposure: Work on a variety of projects across sectors like Healthcare, Banking, e-commerce, and Retail, collaborating with leading global brands.
• Centre of Excellence (COE): Benefit from technical guidance and upskilling opportunities provided by our team of technology experts, helping you navigate your career path.
• E-Learning Platform: Gain access to comprehensive e-learning platforms coupled with a robust mentorship program to enhance your skills.
• Open Door Policy: Embrace a culture of mutual support, respect, and open dialogue, promoting a collaborative work environment.

If you are passionate and excited about working in a fast-paced, innovative environment, we would love to hear from you!

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R Systems is an equal opportunity employer that does not discriminate against any employee or job applicant because of race, color, religion, national origin, sex, physical or mental disability, age, or any other characteristic protected by law. We strive to build a team that reflects the diverse communities we serve, and we actively encourage applications from individuals of all backgrounds and experiences. Our commitment to equal opportunity extends to all aspects of employment, including recruitment, hiring, training, promotion, and benefits.

Employers have access to artificial intelligence language tools (AI) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.