Business Development Representative

Job Description

Job Description

Why Join Cornerstone Hospitality

At Cornerstone Hospitality Solutions, we operate with integrity, teamwork, and accountability. As a BDR, you will not only grow the business but also take ownership of the EOS sales processes, ensuring Cornerstone's continued expansion and market leadership.

Position Overview:

The Business Development Representative (BDR) is responsible for driving revenue growth and client success. This role is uniquely aligned with the company's Entrepreneurial Operating System (EOS) framework, requiring clear accountability for measurable outcomes, quarterly rocks, and leadership in weekly sales meetings. The BDR will maintain and grow client relationships while strategically acquiring new business, ensuring our position as a trusted partner in the hospitality and staffing industries.

Mission

• Ensure Client Success - Retain and expand client relationships through trust and excellent service.
• Drive Strategic Growth - Secure new clients and expand existing accounts in alignment with Cornerstone's growth goals.
• Lead EOS Sales Rhythm - Own scorecards, complete rocks, and run the weekly sales L10 to ensure accountability and progress toward company targets.

Client Relationship Management

• Conduct regular check-ins with clients to ensure satisfaction and retention.
• Address client issues promptly, coordinating with operations for resolution.
• Gather and analyze feedback, using insights to improve services.

Business Development

• Identify upsell and cross-sell opportunities within existing accounts.
• Prospect new business through networking, lead generation, and market research.
• Deliver proposals and presentations using PandaDoc EOS, Scorecard & Rocks
• Own and manage assigned scorecard metrics, ensuring weekly updates and accuracy.
• Complete assigned quarterly rocks (90-day goals) and report progress in L10 meetings.
• Actively participate in all EOS meetings, ensuring alignment with company priorities.

Sales Leadership & L10 Meetings

• Lead the weekly Sales L10 meeting, driving accountability across the sales team.
• Review pipeline, metrics, and IDS (Identify, Discuss, Solve) issues using the EOS process.
• Ensure meeting follows EOS discipline with clear agendas, to-do tracking, and rock updates.

Collaboration with Operations

• Participate in daily huddles to align sales with staffing capacity.
• Troubleshoot service issues collaboratively with operations managers.
• Communicate realistic expectations to clients based on operational capability.

Technology & Tools

• Use HubSpot to manage sales pipeline, track interactions, and report on opportunities.
• Leverage ATS (ApplicantPool) for staffing-related recruiting activities.
• Manage contracts, proposals, and renewals through PandaDoc.

Administrative & Reporting

• Maintain accurate documentation of all clients and prospects.
• Provide regular sales and pipeline reports for senior leadership.
• Contribute to the EOS scorecards and prepare quarterly progress updates.

Qualifications

• Bachelor's degree in Business, Sales, or Hospitality (preferred).
• 2-5 years of business development or sales experience, ideally in staffing or hospitality.
• Familiarity with EOS (Entrepreneurial Operating System) strongly preferred.
• Strong organizational and communication skills; able to lead structured meetings.
• Proficiency with HubSpot, PandaDoc, and ApplicantPro (or similar systems).