Multi-Family Property Manager

Job Summary:

Under the direction of the Regional Real Estate Manager the Real Estate Manager is responsible for ensuring excellent customer service in the daily management coordinating all aspects of apartment community operations maximizing cash flow while preserving assets achieving budgeted NOI providing a quality living environment for residents and establishing a positive working environment for property team members. The Real Estate Manager duties vary depending on the size of the community and the number of staff to which responsibilities might be delegated.

Financial:

Oversee all financial performance of the property and work towards achieving budgeted NOI

Maximize cash flow at the property by minimizing delinquencies ensuring timely rent collection monitoring banking activities and daily deposits and contacting residents to collect overdue rent

Ensure all Real Page data is correct by monitoring input and report functions accuracy and timely preparation of leasing activities A/R cash receipts A/P Invoices statements of disposition monthly closing procedures and late fees

Develop cost saving strategies in an effort to reduce budgeted expenses

Create annual operating budget and business plan with Accounting team and Regional Real Estate Director

Review financial statements in a timely fashion working closely with the property accounting team members

Prepare variance report on a monthly basis

Analyze income expenses traffic lease expirations market rents delinquency financial statements and make recommendations as needed

Recommend and oversee all capital improvements deferred maintenance and upgrade programs

Review and analyze all bid summaries for purchase of goods and services monitor the vendors work and guarantee accurate invoicing

Ensure that all contracted services and materials are accounted for and that the work has been performed properly prior to the release of payment

Process delinquent residents according to policy collect late fees and file on units at the appropriate deadline

Serve as property representative in court proceedings understanding all property legal issues affecting residency storage abandonment bankruptcy fair housing and unlawful detainer/eviction actions

Marketing:

Support the leasing team by leasing apartments responding to telephone inquiries qualifying applicants show apartments ensuring all move-in paperwork is accurately prepared

Monitor direction of rental activity and all on-site sales marketing outreach and advertising plans

Maintain on-going in-depth knowledge of associated market

Evaluate and make recommendations for rental pricing

Ensure all residents are on a NAA lease

Monitor daily move-in/move-out property status reports

Verify weekly traffic sources following up on prospect status and closing ratio numbers and implement programs and team development plans to improve results

Monitor compliance with Fair Housing regulations Tax Compliance regulations and other laws as they relate to property specific guidelines and occupancy standards

Maintain passing e-shop phone shop and physical shop scores of 85% or higher.

Customer Service:

Complete a daily inspection of the property and market-ready units

Monitor and direct service operations to ensure service requests are completed within 24 hours and curb appeal standards are met

Supervise safety and risk management functions including coordinating monthly safety meetings

Review resident retention programs to meet residents needs and improve retention

Provide excellent customer service and display courteous and professional attitude toward all customers

Maintain availability or coverage for emergencies on-call duties resident functions and weekend

Personnel Development:

Recruit and select team members by understanding and adhering to AIONs selection process policies and procedures

Train coach and mentor team members working with the training department as well as providing on-going feedback

Create a team environment by holding weekly team meetings establishing realistic goals and fostering open communication

Generate employee schedules in e-time and audit missed punches

Provide ongoing feedback to team members

Provide recommendations for compensation adjustments promotions and terminations

Perform other duties as required

Requirements:

High School Diploma or equivalent Bachelors degree or CPM highly preferred

At least 5-6 years property management experience

One-year supervisory experience

In Pennsylvania or New Jersey must obtain a real estate license within 180 days of hire

Working knowledge of eviction law Fair Housing mandates and other legal issues affecting property management

Excellent English communication skills both verbal and written

Strong computer skills especially in the Microsoft Office Suite experience in Real Page preferred

Must be able to walk apartments and grounds including steps and climbing stairs

Must be available to work weekends and holidays if required

Occasionally requires lifting 20 pounds or less

Valid drivers license

FSLA Status: Exempt

Required Experience:

Manager