Help Desk Analyst 1
IDR is seeking a Help Desk Analyst 1 to join one of our top clients in Conyers, Georgia . This role is perfect for a bilingual (Spanish/English) professional with a knack for problem-solving and a passion for customer service. If you are looking for an opportunity to join a large organization and work within a team-oriented culture, please apply today!
Position Overview/Responsibilities for the Help Desk Analyst 1:- Provide technical assistance to both internal and external customers for tier one issues in a high-volume call center environment
- Troubleshoot hardware, software, and connectivity issues
- Monitor ticket queues, assign tickets to appropriate internal and external support staff, and escalate tickets until resolved
- Answer user inquiries regarding computer software or hardware operation to resolve problems
Required Skills for Help Desk Analyst 1:
- Bilingual in Spanish and English
- Minimum of six months of experience handling customer questions, complaints, and/or providing information in a call center environment
- Experience as a Helpdesk Technician with hands-on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, and Active Directory
- Experience installing and performing minor repairs to hardware, software, or peripheral equipment
Whats in it for you?
- Competitive compensation package
- Full Benefits; Medical, Vision, Dental, and more!
- Opportunity to get in with an industry-leading organization
- Close-knit and team-oriented culture
Why IDR?
- 25+ Years of Proven Industry Experience in 4 major markets
- Employee Stock Ownership Program
- Medical, Dental, Vision, and Life Insurance
- Clearly Rated's Best of Staffing® Client and Talent Award winner 12 years in a row
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