Concierge

Job Description

Job Description

Position Description: Concierge (Full Time)

Location: The Fall Line-Butler, GA

Department: Administrative

Reports to: CEO and Director of Operations

About The Fall Line Cl ub

The Fall Line Club is a premier private destination golf and sporting club located in Southwest Georgia. Our 4,500-acre property features two Ogilvy, Cocking & Mead-designed 18-hole championship golf courses, a 9-hole short course, and world-class facilities for shooting, hunting, and angling. In addition to our outstanding outdoor offerings, we pride ourselves on exceptional hospitality with multiple dining and lodging options, all enhanced by our 25-acre farm that serves as the centerpiece of the property.

Overview

The Concierge role at The Fall Line serves as the central coordination point for all aspects of the Member and Guest experience. This position bridges hospitality, logistics, and communication to ensure a seamless and personalized approach to travel, lodging, dining, transportation, and event coordination. Working closely with Members, Executive Assistants, and department leaders, the Concierge upholds the Club’s commitment to exceptional service and attention to detail. The role also encompasses administrative, sourcing, and financial responsibilities that support daily operations and enhance the overall Member experience. As The Fall Line continues to expand in scale and activity, the Concierge function remains essential to maintaining service excellence, operational reliability, and the Club’s distinctive reputation for hospitality.

Member & Guest Engagement

• Serve as the primary liaison between Members, their Executive Assistants (EAs), Guests, and Club departments to coordinate travel, lodging, dining, and special requests.

• Maintain and update detailed Member profiles in Clubessential, documenting preferences for lodging, meals, golf, and transportation.

• Ensure all Member and EA communications are handled with professionalism, confidentiality, and discretion.

• Engage with Members, Guests, and EAs through calls, emails, and text messages to confirm reservations and clarify itineraries.

• Anticipate Member needs and personalize every aspect of the experience, from room preparation to activity scheduling.

Lodging & Arrival Experience

• Coordinate with Housekeeping, Culinary, and Facilities teams to ensure all suites and amenities are prepared prior to arrival.

• Oversee baggage handling, room assignments, and Polaris assignments to ensure a seamless guest arrival and departure experience.

Facilitate delivery and setup of golf clubs received via Ship Sticks or personally transported by Members/Guests.

• Manage custom in-room arrangements, special amenities, floral requests, and other personalized touches as requested by EAs or Members.

• Coordinate departures, ensuring timely management of luggage, golf clubs, transportation, and special requests.

Transportation & Logistics

• Coordinate transportation to and from regional airports, including scheduling with third-party vendors and internal drivers.

• Track real-time flight status and communicate schedule adjustments to EAs and drivers.

• Ensure vehicle readiness for the Club’s fleet of Sprinters, SUVs, and Polaris vehicles.

• Coordinate with Facilities to manage fueling, detailing, and scheduling for the vehicle fleet.

• Maintain accurate transportation logs and invoices for all Member and Guest transfers.

Event & Experience Coordination

• Collaborate with F&B, Shooting, Kitchen, and Golf departments to plan and execute private dinners, events, and excursions.

• Coordinate menu selections and dining arrangements with the Executive Chef for Member and Guest groups.

• Ensure all events and bookings are reflected accurately in the master Club calendar and communicated across departments.

• Provide content and scheduling updates to the Communications team for the website, newsletter, and Flip Book.

Collaboration & Communication

• Participate in daily Operations briefings to review arrivals, departures, and upcoming events.

• Serve as liaison between Members, EAs, and Department Heads to ensure all service elements align with Club standards.

• Support internal teams by communicating updates and special requests promptly and clearly.

• Assist with cross-departmental projects, including seasonal coordination, staffing events, and Club initiatives.

• Provide support to the Pro Shop as a sales associate when needed.

Technology & Administrative Support

• Maintain accurate data within Clubessential, Excel spreadsheets, and the Club website to ensure real-time accuracy of bookings and schedules.

• Coordinate updates to digital materials and Member resources in collaboration with Communications and IT teams.

• Test and provide feedback on the Member portal and mobile applications to enhance usability and reliability.

• Maintain organized records for reservations, invoices, transportation manifests, and vendor contracts.

Qualifications

• Education & Experience:

Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred. A minimum of three years of experience in high-end hospitality, private club, or resort guest services preferred.

• Technical Skills:

Proficiency in Clubessential or similar property management and CRM systems; strong command of Microsoft Office Suite (Excel, Outlook, Word); ability to manage digital calendars, spreadsheets, and online booking tools with precision.

• Interpersonal Skills:

Exceptional communication, discretion, and professionalism when interacting with Members, Executive Assistants, and guests. Demonstrated ability to anticipate needs and deliver tailored service in a fast-paced environment.

• Organizational Skills:

Strong attention to detail, multitasking ability, and reliability in managing multiple requests simultaneously. Proven track record in coordinating logistics, schedules, and vendor relationships.

• Other Requirements:

Valid driver’s license with clean driving record. Ability to work flexible hours, including weekends, holidays, and evenings as needed to meet Member and Guest demands.

EEO/EOE