Sales Insights Analyst

Job Description: A SAP OTC SME (Subject Matter Expert) define and optimize the end-to-end Order-to-Cash (OTC) business process within SAP, particularly SAP Sales and Distribution (SD) module. Responsibilities include analyzing business requirements, designing solutions, configuring the system, creating functional specifications for enhancements, leading testing, troubleshooting issues, and providing end-user training to improve sales, billing, and financial processes.

Key Responsibilities:

• Solution Design & Configuration: Design, configure, and implement SAP OTC processes, ensuring they meet business needs from order creation to final payment.
• Requirement Analysis: Analyze business processes, gather requirements from stakeholders, and translate them into functional and technical solutions.
• Functional Specification: Develop functional specifications for reports, interfaces, enhancements, workflows, and forms within SAP.
• Testing & Deployment: Create test scenarios and support various testing phases (unit, integration, user acceptance testing) and ensure successful go-live.
• Issue Resolution: Troubleshoot critical production issues and defects within the SAP OTC module.
• User Support & Training: Provide user training, ongoing support, and guidance to business users on SAP functionality and best practices.
• Documentation: Maintain technical and project documentation, including functional specifications and process flows.
• Best Practices: Promote and implement SAP best practices to enhance business processes and system functionality.

Required Skills & Knowledge

• SAP SD Module Expertise: Deep understanding of the SAP Sales and Distribution (SD) module and its relation to the Order-to-Cash process.
• End-to-End Process Knowledge: Comprehensive knowledge of the entire Order-to-Cash cycle, including order management, pricing, shipping, billing, and collections.
• Business Acumen: Ability to understand and align SAP solutions with overarching business goals and strategies.
• Integration Experience: Experience with integrations, such as with Salesforce, for order and customer data.
• Technical Documentation: Proficiency in creating detailed functional specifications and project documentation.
• Analytical & Problem-Solving Skills: Strong ability to analyze issues, identify root causes, and recommend effective solutions.