OPERATIONS MANAGER

Job Description

Job Description

Description:

Job Summary:

The Operations Manager is responsible for overseeing the management and

administration of on-street and off-street parking operations within a designated area.

This role involves implementing parking policies, optimizing revenue collection, and ensuring compliance with

parking regulations. The Operations Manager plays a critical role in enhancing the

efficiency, accessibility, and revenue generation of on-street parking assets.

Key Responsibilities:

Parking Management:

• Develop and implement parking policies, regulations, and enforcement strategies for on-street

parking areas, including metered parking zones, permit parking areas, and loading zones.

• Coordinate with municipal authorities, transportation agencies, and law enforcement to establish

and maintain effective parking management practices, traffic flow, and curb space allocation.

Revenue Optimization:

• Develop pricing strategies, rate structures, and fee schedules for metered parking spaces to

maximize revenue generation while balancing the needs of motorists and local businesses.

• Monitor parking revenue collection, citation issuance, and payment compliance, analyzing data to

identify revenue enhancement opportunities and operational efficiencies.

Technology Integration:

• Implement and oversee parking technology solutions, including parking meters, pay-by-phone

systems, license plate recognition (LPR) technology, and digital payment platforms, to streamline

parking operations and improve customer convenience.

• Evaluate emerging parking technologies and trends, assessing their feasibility and potential impact

on parking management strategies and revenue generation.

Regulatory Compliance:

• Ensure compliance with local parking regulations, ordinances, and permit requirements governing

on-street parking operations.

• Conduct regular audits and inspections of parking meters, signage, and infrastructure to verify

compliance with regulatory standards and address any maintenance or repair needs.

Community Engagement:

• Collaborate with community stakeholders, business associations, and neighborhood groups to

solicit input, address concerns, and foster positive relationships related to on-street parking

policies and operations.

• Organize public outreach initiatives, town hall meetings, and educational campaigns to increase

public awareness of parking regulations, payment options, and transportation alternatives.

Staff Management:

• Recruit, train, and supervise parking enforcement officers, meter technicians, and administrative

staff involved in on-street parking operations.

• Establish performance metrics, conduct performance evaluations, and provide ongoing training

and professional development opportunities to enhance staff effectiveness and morale.

Qualifications:

• Bachelor's degree in urban planning, public administration, transportation management, or related (preferred)

field; additional certifications in parking management or traffic engineering are advantageous.

• Previous experience in parking management, transportation planning, or municipal operations,

with a strong understanding of on-street parking regulations and practices.

• Excellent leadership, communication, and interpersonal skills, with the ability to collaborate

effectively with diverse stakeholders and community groups.

• Analytical mindset with the ability to interpret data, analyze trends, and make data-driven decisions

to optimize parking operations and revenue collection.

• Familiarity with parking technology solutions, such as parking meters, pay-by-phone systems, and

license plate recognition (LPR) technology.

• Knowledge of regulatory requirements, traffic engineering principles, and best practices in onstreet parking management.

Working Conditions:

• The Municipal Parking Operations Manager typically works in an office environment, with

occasional field visits to parking locations for inspections, meetings, and community engagement

activities.

• The position may involve occasional evening, weekend, or holiday work to accommodate

operational needs, special events, or public outreach initiatives.

• Travel within the designated area or municipality may be required for meetings, site visits, or

stakeholder engagements.

Disclaimer:

The above job description is intended to outline the general nature and level of work performed by

individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties,

and qualifications required. Management reserves the right to modify, add, or remove duties as necessary

to meet the needs of the organization.