Low Voltage Security Technician

Job Description

Job Description

Low Voltage Security (Tiers I / II / III)

SafeTouch Security, a recognized company serving the community for over 30 years, values its employees as the cornerstone of our success. Join our team and become part of a culture dedicated to excellence and innovation!

Job Summary: The Low Voltage Security Technician at SafeTouch Security installs, services, troubleshoots, repairs, upgrades, and maintains residential and small-business security, surveillance, access control, and smart-home systems. This role supports burglar alarms, cameras, video doorbells, access control, smart-home devices, and related low-voltage equipment. Technicians progress through three tiers based on technical expertise, independence, troubleshooting capability, and leadership responsibilities.

Duties and Responsibilities – all three tiers:

• Install, service, troubleshoot, repair, and maintain residential and small-business security and smart-home systems.
• Run, secure, terminate, and label low-voltage wiring through attics, walls, crawlspaces, ceilings, and other structures.
• Mount, configure, program, and test alarm panels, keypads, sensors, cameras, video doorbells, smart locks, access control devices, and related equipment.
• Diagnose wiring, panel, sensor, communication, networking, and device connectivity issues; implement corrective solutions.
• Perform system testing, inspections, preventative maintenance, upgrades, and quality-control checks.
• Educate customers on system operation, mobile applications, troubleshooting, and best practices.
• Maintain accurate documentation of job notes, equipment usage, serial numbers, service outcomes, and inventory.
• Ensure compliance with company installation standards, safety protocols, industry codes, and regulatory requirements.
• Maintain clean, organized, and hazard-free job sites, including end-of-job cleanup.
• Participate in after-hours/on-call rotation.
• Perform additional duties as required to support evolving business needs.

Tier Progression Responsibilities:

Tier I

• Assist senior technicians with installations and service work.
• Perform basic installations, equipment mounting, and wiring support.
• Conduct basic testing and troubleshooting under supervision.
• Learn panel programming, system configuration, and diagnostic procedures.

Tier II

• Independently complete standard residential and small-business installations and service calls.
• Troubleshoot and resolve intermediate technical issues involving wiring, sensors, panels, cameras, and connectivity.
• Perform system expansions, upgrades, and equipment replacements.
• Provide guidance and training support to Tier I technicians.

Tier III

• Independently lead complex installations, takeovers, advanced troubleshooting, and integrated system projects.
• Design and recommend customized security and smart-home solutions.
• Perform advanced diagnostics on integrated and network-connected systems.
• Conduct audits, inspections, and quality assurance reviews.
• Mentor, train, and provide technical leadership to lower-tier technicians.
• Assist with process improvement, SOP (Standard Operating Procedure) development, and field best practices.

Requirements by Tier:

Tier I

• High school diploma or equivalent.
• Basic understanding of low-voltage wiring or related technical aptitude.
• Willingness to learn installation and service of security systems.
• Ability to use hand tools, ladders, testers, and installation equipment safely.

Tier II

• High school diploma or equivalent.
• 2+ years of experience in security/alarm/low-voltage installation or service.
• Strong knowledge of alarm systems, wiring methods, device programming, and troubleshooting.
• Ability to independently manage installation and service appointments.

Tier III

• High school diploma or equivalent.
• 3+ years of experience in security/alarm installation and service.
• Advanced knowledge of integrated security systems, diagnostics, networking basics, and programming.
• Demonstrated ability to lead complex technical work and mentor junior technicians.
• Industry/manufacturer certifications preferred.

Additional Requirements – all three tiers:

• Strong problem-solving and analytical skills; detail-oriented with technical aptitude.
• Excellent communication and interpersonal skills with customers, coworkers, and vendors.
• Work independently and collaboratively in a team environment.
• Proficiency with mobile apps, service software, and basic computer systems.
• Pass drug screening and background check requirements.
• Valid driver’s license with an insurable driving record and ongoing compliance with SafeTouch fleet policy.
• Bilingual skills are a plus.

Physical Requirements – all three tiers:

• Work indoors and outdoors in varying conditions, including attics, crawl spaces, roofs, and uneven or slippery surfaces.
• Stand, walk, sit, bend, kneel, crouch, reach, and safely ascend/descend stairs or ladders for extended periods.
• Move and handle equipment or materials up to 50 pounds.
• Use hand tools, power equipment, and technology safely, requiring adequate vision, hearing, and manual dexterity.
• Observe details, read documents (electronic or hard copy), and present or exchange information clearly in person, by phone, in writing, or electronically.
• Communicate effectively during interpersonal interactions and presentations.
• Drive to and from work and client sites as business needs require.
• May be exposed to loud noise environments.

Job Type: Full-time, non-exempt

Core Work Hours/Availability:

• Regular schedule: 7:00 AM to 4:00 PM Monday through Friday, with overtime as business needs require. Available to work Saturdays on a rotational basis.
• Training schedule: Typically Monday through Friday during the initial training period.
• Participate in a rotating on-call schedule, with a $75 stipend for each assigned on-call period.

Travel: Approximately 10%

Pay Range: $20 – 32/hour

Benefits:

• Competitive pay plus quarterly incentive opportunities
• Comprehensive benefits package (medical, dental, vision)
• 401(k) with match
• Paid time off and holidays
• Opportunities for professional development and growth

SafeTouch Security is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Alternate keywords: Home automation, smart home, door locks, electronic locks, thermostats, cameras, life safety, alarm installation, electronic security, physical security, security systems, low voltage security technician, residential & small business security, intrusion detection