Post Closer
- Perform all auditing tasks within the designated timeframes established by Management.
- Confirm that the shipped files have been successfully uploaded and received by the designated investor..
- Provides missing loan documentation as requested or as applicable. This may include direct contact with a consumer(s) or third-party originator as applicable.
- Enters pertinent data into LOS, including results of audit and information of file delivery to investor.
- Manages an individual pipeline to meet company deadlines and documents internal auditing results as required.
- Ability to maintain high client service levels and provide proactive communication to appropriate sales, or operations team.
- Work with and support other departments to achieve company goals.
- 3+ years Post-closing/Closing experience in mortgage loans; minimum of 5 years strongly preferred.
- Strong customer service skills and ability to manage difficult conversations to a successful outcome and positive client experience.
- Working knowledge of conventional guidelines, as well as general Federal and State compliance requirements
- Ability to prioritize multiple competing tasks in a demanding environment.
- Ability to manage pipeline daily while meeting monthly production and quality goals.
- Strong written and verbal communication skills
- Must be detail-oriented and able to efficiently analyze data and documents.
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