Business Analyst - IT II

Description: Job Overview:
We are seeking a detail-oriented Business Analyst to support the offboarding of Smartsheet and lead the transition to a new project management tool. The ideal candidate will have hands-on experience with ServiceNow Strategic Portfolio Management (SPM) and Microsoft Planner (P3), and will be responsible for analyzing business needs, evaluating alternatives, and coordinating the migration process.


Key Responsibilities:
•Analyze current Smartsheet usage across teams and identify business and technical requirements.
•Assess and compare alternative project management tools, with a focus on ServiceNow SPM and MS Planner P3.
•Recommend the most suitable solution based on functionality, scalability, integration, and cost.
•Develop a comprehensive transition plan including timelines, milestones, and risk mitigation strategies.
•Coordinate with stakeholders, IT, and vendor teams to ensure smooth migration and tool configuration.
•Document workflows, processes, and training materials for the new tool.
•Support change management, training, and user onboarding.
•Monitor post-transition performance and gather feedback for continuous improvement.


Required Qualifications:
•5+ years of experience as a Business Analyst, preferably in IT or PMO environments.
•Practical knowledge of Smartsheet, ServiceNow SPM, and MS Planner P3.
•Strong analytical, problem-solving, and decision-making skills.
•Experience with SaaS platforms, data migration, and tool integration.
•Excellent communication and stakeholder management skills.
•Ability to work independently and manage multiple priorities.


Preferred Skills:
•Familiarity with Agile, Scrum, or hybrid project methodologies.
•Experience in enterprise-level tool transitions or implementations.
•Knowledge of APIs, automation tools, and reporting dashboards.
•Certifications such as CBAP, PMP, or Agile/Scrum are a plus.


Custom Fields:
Name: Worker Time Type
Value: Full Time


Name: Supervisory Org
Value: TCI PMO and BA(Magdalena Petryszyn)-60001646


Name: Invoice Type
Value: USA-AVL-Staffing-USD


Name: Work Desk Phone Number Required
Value: No


Name: Workspace
Value: None


Name: Badge ID Required
Value: Yes


Name: System Access Required
Value: Yes


Name: Remote Worker
Value: Yes