Service Dispatcher
Job Description
Job Description
Key Tasks:
- Answer all inbound calls with Cook’s script.
- Make needed Outbound calls
- Route jobs to keep drive time under 20 min avg.
- Maintain inspection log to ensure 100% completion.
- Push daily schedules to techs every morning.
- Offer Protection Plan & handle enrollment/payment.
- Send confirmation & thank-you texts/emails.
- Track reviews (push for 5-stars).
- File all claims same-day of service call.
- Follow up with AHS adjusters for status.
- Log every claim: submitted, approved, denied, reimbursed.
- Report weekly totals: approvals, payout $, denial reasons.
- Resolve denials by resubmitting with added documentation.
Performance Hooks:
- Base: $400/week.
- +$15 per booked call that closes.
- +$50 for every 5-star review mention.
- +$100 if schedule efficiency >85%.
- +$5 per tech/day when all hit 3+ billable calls.
Role Purpose: Keep the techs efficient & customers prioritized. Make sure Protection Plan members always come first.
Company Description
We are a family oriented establishment with an understanding and heart for ensuring that integrity of service is the foundation of your experience and that your home is comfortable and safe. Our agenda is simple; to earn the trust of each customer we meet. We earn your trust by being thorough in our system assessments, installation, and honest in our findings. We believe that these attributes are essential in providing peace of mind for every investment you make with us.
Company Description
We are a family oriented establishment with an understanding and heart for ensuring that integrity of service is the foundation of your experience and that your home is comfortable and safe. Our agenda is simple; to earn the trust of each customer we meet. We earn your trust by being thorough in our system assessments, installation, and honest in our findings. We believe that these attributes are essential in providing peace of mind for every investment you make with us.
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