Operations Quality & CI Supervisor ( {{city}})

Job Description Summary

Manage overall plant quality, driving continuous improvement initiatives to ensure superior customer experience in key areas of service, quality, and operational excellence.

Lead the implementation of best operational practices and cost efficiencies while maintaining essential quality standards and optimizing raw material utilization to achieve customer satisfaction and plant profitability. Provide leadership and direction to the plant quality team to ensure alignment with business goals and compliance with quality management systems.

About the Role:

• Manage overall plant quality, driving continuous improvement initiatives to ensure superior customer experience in key areas of service, quality, and operational excellence.
• Lead the implementation of best operational practices and cost efficiencies while maintaining essential quality standards and optimizing raw material utilization to achieve customer satisfaction and plant profitability.
• Provide leadership and direction to the plant quality team to ensure alignment with business goals and compliance with quality management systems.

Key Responsibilities may include:

• Drive continuous improvement initiatives targeting key performance indicators (KPIs) to ensure that plant quality control meets or exceeds targets.
• Lead, organize, and report on group projects focused on enhancing quality systems and implementing continuous process improvements.
• Supervise, mentor, and coach quality department employees, addressing employee relations issues, and fostering a collaborative work environment.
• Partner with the Plant Manager to provide leadership in recruiting, training, developing, and evaluating the quality team to ensure effective execution of responsibilities.
• Ensure consistent execution of Standard Operating Procedures (SOPs) across the plant in compliance with the Quality Management System (QMS) and other relevant standards.
• Support cost and yield performance by overseeing quality-related aspects of the plant, in consultation with the Plant Manager, and contribute to the plant's overall profitability.
• Collaborate with Health, Safety, and Environment (HSE) teams to promote and drive safety improvements across the plant, supporting the Zero Harm initiative.

Job Details

• Develops and drives continuous improvement initiatives to ensure that the quality control function meets key performance indicator goals.
• Supervise and coordinate the work of all quality department employees.
• Provide hands-on leadership as a supervisor; responsible for mentoring and coaching all quality employees and working through employee relations issues
• Drives compliance of CHEP quality guidelines at the service center.
• In partnership with Plant Manager, provide leadership to the quality staff to effectively recruit, train, develop, evaluate, motivate, delegate, and monitor their activities.
• Collaborates with plant leadership to ensure compliance to established policies.
• Ensure the consistent execution of all SOPs throughout the Plant in accordance with the QMS, PMS, Commercial Organization, and Global Supply Chain.
• Support cost control initiatives and process control within the Plant.
• Responsible, in consultation with Plant Manager, for the cost and yield performance of the Plan in partnership with the overall P&L of the Plant.
• Deliver best operational practices and cost efficiencies across the Plant while maintaining critical quality and raw material utilization standards that are necessary to maintain customer satisfaction and Plant profitability.
• Ensure compliance through teamwork for all Standard Operating Procedures within the Plant.
• Manages and ensures proper documentation of all quality related documents for all plant personnel.
• Develop, lead, organize group projects targeting quality systems and continuous process improvements. Reports on progress and project deliverables.
• Partners with Regional Quality personnel and the greater quality team to resolve concerns and execute on strategic goals of the organization.
• Collaborates with Plant HSE Supervisor and HSE Plant Lead to support and drive Safety improvements (Zero Harm) across the Plant.
• Conduct and lead Train the Trainer program for all training personnel as it relates to quality.