Scheduler - Mobility Services

Scheduler

As a Scheduler, your primary responsibility is to ensure the efficient operation of transportation routes by accurately assigning and filling all designated routes. This role involves providing timely instructions and responses to bus operators' requests for operational information throughout the day. Additionally, the Scheduler plays a vital role in responding to customer and team inquiries, contributing to the overall smooth functioning of the transportation services. Your attention to detail and effective communication skills are essential in maintaining seamless coordination and satisfaction for both our operational team and customers.

Company Background

Vectour Group (Vectour) is a leading transportation management and facilities support services company. With history dating back over 40 years, Vectour’s roots are in the transportation industry. Vectour is a provider of exceptional transportation, staffing, facility support, and outreach engagement services with a mission to be a trusted service provider.

We hire individuals who make safety and customer service their top priorities. The Eligibility Administrative Assistant will work with a fantastic team within a well-respected organization in the metro Atlanta area that prides themselves on helping members of the community.

Primary Duties and Responsibilities

• Route Processing:

• Handle route openings, insertions, extensions, and resolution of issues efficiently.

• Computer System Utilization:

• Use computer systems to retrieve scheduled information.

• Utilize reference material to determine the best method to assist clients accurately and promptly.

• Customer Support:

• Provide customer support by addressing questions and concerns related to customer trips, including issues such as no-shows, cancellations, and missed trips.

• Reports and Clerical Duties:

• Complete various daily reports and perform clerical duties to ensure accurate record-keeping.

• Phone Management:

• Answer and direct business calls to the appropriate personnel.

• Emergency Management:

• Manage emergency situations for vehicle operators.

• Act as a liaison between the carrier and emergency services.

• Daily Service Management:

• Manage daily service by reviewing route performance.

• Proactively respond to situations that may impact customer service.

These duties collectively contribute to the efficient and effective operation of transportation services, ensuring customer satisfaction and smooth communication both internally and externally.

Qualifications & Skills

• Experience:

• Minimum of 3 years of hands-on experience in scheduling, dispatching, or routing.

• Software Proficiency:

• Proven experience working with Trapeze or similar scheduling software.

• Communication Skills:

• Excellent communication skills, both written and verbal.

• Customer Service:

• Demonstrated excellent phone demeanor and strong customer service skills.

• Computer Skills:

• Proficient in computer operation; ability to navigate and operate computer systems effectively.

• Independence:

• Ability to work independently, demonstrating self-motivation and initiative.

• Interpersonal Skills:

• Excellent verbal and interpersonal skills for effective communication.

• Judgment and Problem-Solving:

• Strong judgment and problem-solving abilities, essential for making informed decisions in dynamic situations.

• Testing and Background Check:

• Must be willing to submit to drug testing and undergo a background check.

These qualifications ensure that the candidate possesses the necessary experience, technical skills, and interpersonal abilities to excel in the role of a scheduler.

Job Requirements

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. 

Benefits

Vectour is proud to offer:

• Competitive Pay

• Advancement Opportunities

• Medical, Dental, Vision, Disability and Life Insurance

• 401K With Employer Match

• 7 Paid Holidays

• Paid Sick Leave

• Paid Vacation

• Great Coworkers!

Salary

• $19.94 per hour

• Paid biweekly.

Proposed Hours + Travel

• On-site; Full-Time

• MARTA Mobility – 1040 Brady Avenue, Atlanta, GA 30318

Disclaimer

The duties and responsibilities listed above are subject to change and may not reflect all tasks required. You can expect that as Vectour continues to grow and evolve, certain tasks may be re-distributed to concentrate skills. Any change in duties and responsibilities will be discussed with you in advance.

Vectour Group is an equal opportunity employer and by doing so we will sustain and promote an inclusive culture that supports future growth for all. We aspire to have a culture where all people thrive and grow forward. We strive to attract and retain a diverse workforce therefore all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.