Inbound Call Center Customer Service Representative

Inbound Call Center Customer Service Representative Location Atlanta, GA (Peachtree Heights West area) :

Storage Post is a national real estate owner/operator of self-storage facilities that has assembled over $2 Billion in assets under ownership or management since 2012. With over 4,000,000 sq. ft. under management in New York City and New Orleans, and deep pocket capital funding, we are positioned for explosive growth in the top tier markets of the most valued sector of real estate.

Storage Post has already acquired 11 properties since 2022 and we will continue to grow; we are hiring inbound customer service representatives to support our growing customer base.

The Customer Service Representative is responsible for handling service and sales calls while delivering exceptional customer service.

You will:

• Handle customer calls with a high level of professionalism and brand awareness while maintaining a high answer rate at all times.
• Maintain a 98% answer rate at all times.
• Monitor the contact email and support queue and work through issues as they arise.
• Provide superior customer service.
• Have the ability to hit daily outbound call goals.
• Other ad hoc operational projects/ assignments as given by the Sales Center Manager.
• Other duties assigned by management.

You have:

• Bachelor's degree or equivalent (preferred).
• 2+ years call center customer service experience required.
• 2+ years call center sales experience preferred.
• Willingness and ability to provide exceptional customer service.
• Proven skills of interacting effectively with potential and existing customers and resolving customer problems.
• Excellent verbal and written communication skills.
• Strong time management and organizational skills
• Ability to deal with customer conflicts and resolve problems.

If this sounds like you:

• Apply now!

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person
• Office

Application Question(s):

• How many years of call center experience do you have?
• This position requires working rotating weekends. Are you available and willing to work weekends as scheduled?

Language:

• Spanish (Preferred)

Ability to Commute:

• Atlanta, GA 30305 (Required)

Work Location: In person