Operational Excellence Lead: Process & Performance (Hybrid Work Schedule)

Position at Parts Town

See What We’re All About

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being yourfirst priority. That’s key. But we’re also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!

Do you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We’re more interested in passionate people with fresh ideas from different backgrounds. That’s what keeps us at the top of our game. We’re proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain’s Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.

If you’re ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let’s chat – Apply Today!

Perks

• Parts Town Pride – check out ourvirtual tourandculture!
• Hybrid Work schedule
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
• All the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away – don’t worry, we’ve got you covered.

The Job at a Glance
As the Operational Excellence Lead (Process & Performance), you will support the execution, documentation, and performance management of operational excellence initiatives across our fulfillment network. This role plays a key part in ensuring processes are clearly defined, consistently followed, and continuously improved.

You’ll partner with Operations, IT, and site teams to support new site launches, WMS transitions, and ongoing performance improvement efforts, helping create structure, discipline, and sustainability across operations.

A Typical Day

• Develop and maintain SOPs, process maps, and standard work documentation
• Manage version control and ensure documentation accuracy and accessibility
• Partner with site teams to ensure consistent process adoption and flag deviations
• Analyze productivity, quality, and cycle time data to identify gaps and trends
• Build dashboards and reports to track KPIs and operational performance
• Support process design and documentation for new fulfillment center launches
• Assist with WMS implementations including UAT, test cases, and defect tracking
• Ensure SOPs align with system capabilities during WMS transitions
• Support training and rollout of processes at new and existing sites
• Participate in Lean initiatives, Kaizen events, and improvement tracking
• Implement standard work, visual management, and performance tools
• Coordinate timelines, deliverables, and follow-ups across initiatives

To Land This Opportunity

• You have 3+ years of experience in supply chain, logistics, fulfillment, or operations roles
• You have hands-on experience with process documentation and workflow mapping
• You have exposure to warehouse operations and Warehouse Management Systems
• You have a detail-oriented mindset with strong execution and follow-through
• You can effectively collaborate with cross-functional and site-level teams
• You have a data-driven mindset with the ability to identify and drive performance improvements
• You have strong analytical skills (and knowledge of Excel, BI tools, or data visualization platforms)
• You have comprehensive knowledge of Microsoft Office products (proficiency in Excel, PowerPoint, and analytics tools is strongly preferred).
• You’re an all-star communicator and are proficient in English (both written and verbal).
• You have the ability to travel (40% annually, but as high as 50% during project implementation).
• You have a quality, high speed internet connection at home.

About Your Future Team

Our Fulfillment Center Team is full of high-performing team members who have a passion and enthusiasm to work hard and play hard. Our Fulfillment Center is a very team-oriented atmosphere, and we strive to live up to our core values of safety, integrity, community, passion, courage, and innovation each and every day!

At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $71,048 – $86,837 annually which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental, and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities.

Parts Town welcomes diversity and as an equal opportunity employer all qualified applicants will be considered regardless of race, religion, color, national origin, sex, age, sexual orientation, gender identity, disability or protected veteran status.

We are an E-Verify employer.

For more information, please click on the following links:
E-Verify Participation Poster: English | Spanish
E-Verify Right to Work Poster: English | Spanish