Hotel Valet Parking Attendant
- You will resolve guest complaints - ensuring guest satisfaction.
- You will maintain complete knowledge at all times of:
- Hotel features/services, hours of operation
- Room rates, special packages and promotions
- Daily house count and expected arrivals/departures
- Scheduled daily group activities
- You will greet all guests as they arrive/depart, via car, shuttle or walking.
- You will assist guests with their luggage, as needed.
- You will park and retrieve guests' cars upon request.
- You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
- Previous customer service experience
- A high school diploma or equivalent vocational training certificate
- A clean driving record and a valid driver's license
- Scheduling flexibility
- The ability to perform basic math.
- The ability to maintain a professional demeanor at all times.
- The ability to work independently
- Multi-tasking skills
- Strong verbal and written communication skills
- The ability to anticipate guests' needs and respond promptly to all guests - no matter the time constraints
- Maintaining positive guest relations at all times
- Providing excellent customer service
- Comprehensive benefits package including medical, dental, and vision
- Life insurance
- Pet Insurance
- Short and long-term disability
- Paid time off and holidays
- Tuition assistance
- Competitive Compensation with incentives (incentives vary by position)
- 401K Savings Plan with 50% matching funds
- Associate referral program
- Brand and company training classes, workshops and conferences for career growth and development (varies by position)
- Fundraising matching funds program
- Team volunteer opportunities
- 24/7 chaplain services
- Exclusive hotel rate discounts
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