Network and Voice Engineer

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The Network & Voice Engineer is responsible for the design, implementation, and ongoing management of Aveanna’s enterprise network and voice platforms across on‑premise data center environments, hybrid cloud connectivity, and a geographically distributed footprint of branch and corporate office locations.

This role serves as a primary technical owner for the operational network design, supporting more than 250 locations. The engineer is accountable for ensuring that network and voice architectures are scalable, resilient, secure, and operationally sound, and for translating business and operational requirements into practical, supportable network designs.

This is a senior individual contributor role with clear ownership of network design decisions within established enterprise standards, working in close partnership with Infrastructure, Security, Voice Operations, and managed service partners.

Key Responsibilities

• Network Design, Engineering & Ownership - Own the design and evolution of Aveanna’s enterprise network architecture across branch, campus, datacenter, and hybrid cloud environments.
• Define and maintain network design standards, reference architectures, and implementation patterns for routing, switching, WAN, VPN, and load balancing.
• Design and oversee redundancy, failover, and traffic‑flow models for on‑premise datacenter and multi‑site environments.
  Serve as the technical authority for Meraki‑based campus and branch network design, including template strategy, segmentation models, and deployment patterns.
• Design and manage hybrid connectivity between on‑premise environments and AWS, including VPN topology and routing approaches.
  Own the design, configuration standards, and lifecycle management of A10 load‑balancing platforms used for application and infrastructure services.
• Network Operations & Reliability - Provide senior‑level support for network incidents, including root‑cause analysis, corrective design changes, and long‑term remediation.
• Oversee monitoring, performance analysis, and capacity planning to ensure network reliability and scalability.
• Lead planned maintenance windows, upgrades, and network changes, ensuring designs are executed consistently and safely.
  Act as the escalation point for complex network and voice issues spanning LAN, WAN, cloud, and datacenter environments.
• Network Security & Edge Services - Own the design and integration of network security controls in partnership with Security teams, including segmentation, firewall architecture, and secure remote access.
  Design and manage Check Point Harmony SASE integration as part of Aveanna’s network‑edge and remote‑access strategy.
• Ensure network designs align with enterprise security standards, regulatory requirements, and change governance processes.
  Telecommunications & Voice ArchitectureOwn the technical design and operational integrity of enterprise voice and contact‑center platforms, including RingCentral and NICE CXone.
• Define call routing, IVR integration patterns, and network dependencies required to support voice quality and availability.
  Partner with Voice Operations to ensure network and voice architectures remain aligned and supportable.
• Vendor Management & Cross‑Functional Leadership - Serve as the technical lead for network and voice vendors, providing design direction, reviewing proposed solutions, and validating deliverables.
  Work across Infrastructure, Security, Voice, Application, and Operations teams to translate business needs into effective network designs.
  Lead technical planning for migrations, circuit turn‑ups, integrations, and modernization initiatives.

Documentation & Standards

• Own and maintain network architecture diagrams, design documentation, standards, and operational runbooks.
• Continuously improve network design documentation to ensure knowledge retention and operational consistency.
• Act as a key institutional knowledge holder for Aveanna’s network and voice environments.

Required Qualifications

• 5+ years of enterprise network engineering experience, including design and operational ownership.
• Demonstrated experience designing and managing:
  - Large multi‑site enterprise networks (200+ locations)
  - On‑premise datacenter network architectures
  - Hybrid cloud connectivity (AWS)
• Strong hands‑on expertise with:
  - L2/L3 routing and switching
  - Enterprise firewalls (Juniper SRX, Check Point, or equivalent)
  - WAN and VPN architectures
• Deep experience designing and operating Meraki‑based campus and branch environments.
• Experience designing or owning load‑balancing platforms (A10 preferred).
• Experience designing or supporting UCaaS / CCaaS platforms (RingCentral, NICE CXone).
• Ability to provide technical leadership across teams and vendors without direct people management.
• Willingness to participate in after‑hours maintenance and incident response.

Preferred Qualifications

• Experience defining enterprise network standards and reference architectures.
• SASE design or integration experience.
• Juniper networking experience (SRX, EX, QFX).
• Experience supporting healthcare or regulated environments.
• Industry certifications such as CCNP, JNCIP, CCSE, or equivalent.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Aveanna does not accept unsolicited headhunter, and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with Aveanna.

As an employer accepting Medicare and Medicaid funds, employees must comply with all health-related requirements in all relevant jurisdictions, including required vaccinations and testing, subject to exemptions for medical or religious reasons as appropriate.