Revenue Operations Associate

Company Overview
At VersiTech, we transcend the traditional boundaries of a tech company. We’re innovators at heart, problem-solvers in action, and growth clients in spirit. Our legacy is a commitment to forward-thinking and customer centric solutions, tailored to our partners and merchants within the hospitality industry. In every solution we create and every service we offer, our ethos is clear — technology should not just be advanced but also accessible and user-friendly. We focus on building lasting relationships, deeply understanding the challenges our clients face, and fostering their success every step of the way.
VersiTech’s two product lines, BOLD Integrated Payments and Tonic POS Software, are meticulously crafted to meet the dynamic needs of modern businesses. Together, our product lines achieve a full sit-to-stand customer experience for restaurants, bars, nightclubs and others in the hospitality space.
Who We Are
We run on a rapidly growing and widely accepted business operating philosophy called, “EOS” (Entrepreneurial Operating System). In learning to utilize EOS, you will have the ability to drive growth and be an empowered decision maker, something that you can’t get in large, slow-moving organizations.
We strive to live our values every day and, in every way, and are looking for others who feel the same way:

• We are ALL IN : committing wholeheartedly to a single vision and focused to achieve success for ALL involved - our employees, our clients, our vendors, our communities.
• We are HUMAN: grounded in accountability, genuineness, and the strength of our relationships and different perspectives.
• We DARE TO BE DIFFERENT : embracing a culture of fun and approachability, prioritizing our clients and team members first.

How You Will Make an Impact:
The Revenue Operations Associate (ROA) is a pivotal role dedicated to enhancing client relationships and optimizing the overall client experience. You will be responsible for ensuring client satisfaction and maintaining positive relationships by managing the day-to-day needs of the clients and collaborating with other levels of the Sales and Strategic Growth department, resulting in overall client retention and growth. This means you will work closely with Growth Managers (GM) within your department and with the Client Services department to get the most ideal outcome for the clients. You will report to the Manager of Sales & Revenue Operations who is responsible for proactive engagement and growth with both Bold and Tonic clients, ensuring their needs are met, and supporting them in maximizing their revenue potential. This role requires excellent communication and relationship-building skills.

Performance Metrics (not limited to):

• Achieve high client retention rates.
• SLA performance according to company standards
• Internal cross-departmental feedback and cooperation

Key Day-To-Day Responsibilities (not limited to):

• Develop and maintain relationships within client organizations.
• Act as a point of contact for assigned and unassigned clients, using creative strategies to address their needs, resolve issues, and ensure satisfaction, in addition to assisting GM’s with their assigned portfolio.
• Managing and maintaining client data across multiple CRM platforms

• Work closely with other departments, such as Client Services, Finance, and Direct Sales to ensure client success
• Utilize knowledge of pricing and payment structures to optimize client satisfaction
• Facilitate ongoing education for clients to enhance their independence and efficiency, including application processes, underwriting guidelines, and profitability analysis.
• Use compounded knowledge to take care of client issues, needs, and goals.
• Work closely with fellow team members to help cultivate a professional, fun, and trusting environment.
• Oversee ongoing client operations, assisting clients with merchant account onboarding, and ensuring a positive customer experience
• Engage in ongoing training to stay up-to-date on sales, business, and industry updates

Qualifications:

• Communicate effectively internally and externally with tools provided
• Work with urgency- a pace that produces high-quality outcomes
• Make well-informed decisions, seeking input from others as needed based on impact & performance
• Be proactive and responsive; less reactive

The hours of operation for this role will fall between 8am – 5pm depending on your time zone.
This is a remote role with minimal travel expectations.
You will have a base salary plus eligibility for a quarterly or annual bonus plan.

We stand behind our colleagues and loved ones with benefits and programs that support one another’s holistic well-being. That means we prioritize physical, financial, and mental health through each stage of life. VersiTech benefits include:

• Flexible vacation policy (with manager approval), plus 7 major holidays
• Fully covered Employee-only coverage for medical, dental and vision insurance
• 401(k) program with available company match
• Robust supplemental insurance offerings - life insurance, disability benefit, & even discounts on pet insurance!
• Flexible Spending Account (FSA) and Health Savings Account (HSA) availability
• Marketplace Care Teams to provide emotional and spiritual support for our employees
• Employee Assistance Program, Caregiver Support Program, & an Adoption Assistance Program
• Career development and training opportunities

If you are the kind of person that serves with a people-first mentality, leans into a vision that people can get behind, and enjoys being a part of a fast-growing organization, we want to talk with you!

VersiTech, LLC is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Employment eligibility in the U.S. is required as VersiTech, LLC will not pursue visa sponsorship for this position.