Food Runner and Busser

Job Description

Job Description

Job Title: Server's Assistant/Busser

Reports to: Restaurant Manager

Job Summary:
Help servers and Bartenders tend to all of our guests' needs in order to ensure that all guests leave happy.

Activities and Responsibilities:

• Promote, work, and act in a manner consistent with the mission of Vic’s River Grill: “Great food, great service, and great production by associates imbued with pride and enthusiasm.”
• Set tables with clean linens, condiments, or other supplies as needed.
• Clear tables after guests, wipe tables or seats with dampened cloths, or replace dirty tablecloths.
• Promptly clean table tops, chairs, booths, and the floor under and around tables between guests.
• Remove used tableware between courses and provide tableware for the next course.
• Locate items requested by guests.
• Scrape and stack dirty dishes, and carry dishes and other tableware to kitchens for cleaning.
• Take soiled tableware to the designated area, unload, sort, and stack silverware, dishes, and glassware for cleaning.
• Perform serving, cleaning, or stocking duties to facilitate customer service.
• Carry food, dishes, trays, or silverware from kitchens or supply areas to serving counters.
• Clean up spilled food or drink or broken dishes and remove the trash.
• Assist food runners and servers in bringing food to guests in a timely manner.
• Promptly greet guests as they are seated and serve ice water or coffee to guests.
• Thank guests as they leave.
• Maintain adequate supplies of items such as clean linens, silverware, glassware, dishes, or trays.
• Clean and polish counters, shelves, walls, furniture, or equipment in food service areas or other areas of the restaurant, and mop or vacuum floors.
• Fill beverage or ice dispensers.
• Stock cabinets or serving areas with condiments and refill condiment containers.
• Communicate with server and host or hostess to expedite efficient seating, table utilization, and customer service.
• Respond appropriately to guest requests and communicate guest requests to the server as needed.
• Obtain service area assignments at the beginning of each shift.
• Inspect assigned restroom every 30 minutes and clean as needed.
• Attend all scheduled employee meetings and offer suggestions for improvement.
• Coordinate with and assist fellow employees to meet guests’ needs and support the operation of the restaurant.
• Fill in for fellow employees where needed to ensure guest service standards and efficient operations.
• Slice and pit fruit are used to garnish drinks.
• Wash glasses or other serving equipment at bars.
• Stock refrigerating units with wines or bottled beer, or replace empty beer kegs.
• Carry linens to or from laundry areas.
• Any other reasonable tasks assigned to you by your supervisor or manager.