Patient Account Coordinator, Occupational Medicine

Join Our Team at Peachtree Orthopedics and Help Others "Get Better"
At Peachtree Orthopedics, we're on a mission to make a difference in healthcare, and we're looking for dedicated individuals to join our team. With 10 convenient offices across Greater Atlanta, we're committed to providing top-notch care and your skills and passion can make a real impact. We're not the largest practice in Atlanta, but we take pride in delivering dedicated and compassionate care to everyone who walks through our doors. If you're ready to be part of a team that values your contribution and offers room for growth, consider joining us in our mission to help others "Get Better."

Our Culture
Peachtree Orthopedics has a rich history of 70 years in business and has earned recognition as a Top Workplace by the Atlanta Journal Constitution for 6 consecutive years. We take pride in our family-oriented, dedicated, passionate, and hardworking culture. When you join our team, you become a part of a community that values excellence in healthcare while working in a supportive and nurturing environment.

Why Choose Peachtree Orthopedics?
At Peachtree Orthopedics, we offer more than a job; we offer an opportunity to be part of something extraordinary:

• Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
• Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
• Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.

Location: College Park and Midtown
Schedule: Monday – Friday; 8:00am - 5:00pm
Job Type: Full Time; 40 hours/week

Your Impactful Role

• The Patient Account Coordinator is responsible for handling patient accounts for the occupational medicine department; managing front desk check in/ out along with accurately scheduling, verifying benefits and obtaining authorization and collecting time of service responsibilities.
• Leads the customer experience from entry to exit by ensuring employees and employers have a pleasant and memorable experience with every interaction
• Supports the patient VIP experience by assisting with new patient paperwork and supporting New Patient Welcome and Tours
• Serves as first point of contact and resolution for escalated patient issues, concerns, disputes
• Cover various Front Desk tasks and duties in line with business needs
• Reviews email and ensure patients and clients receive follow up as needed
• Ensures the email and fax are routinely checked and received documents are correctly indexed
• Reviews phone messages to ensure proper and timely routing and follow-up
• Ensure that after hours messages from patients are recorded in the patient’s medical record and followed up on by the appropriate staff member
• Communicates with back office to facilitate timely service and treatment
• Performs other duties as assigned and modified at manager’s discretion
• Maintains strong professional relationships with employers and employees and through strict adherence of established center guidelines and standards provides the best solutions and options for our patients in support of the overall center experience
• Registration of new patient information into the EMR, ensures referral procedure is adhered to and follows up on outstanding medical information and reports

Qualifications

• High school diploma or GED equivalent required
• Minimum of 1 year of experience in patient care setting or related experience
• Must possess good verbal communication skills
• Ability to communicate with employees, employers, adjustors and other individuals with a professional and courteous manner disposition
• Strong organizational skills and attention to details to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities
• Skilled in operating phones, personal computers, software and other basic IT systems
• Must be proficient in all Microsoft Office programs, strong computer skills needed

Physical Demands and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. We are committed to making reasonable accommodations to enable individuals with disabilities to perform these functions. While performing the duties of this job, the employee is required to stand, walk, use their hands, and communicate effectively. You may be on your feet for much of the day, requiring mobility and dexterity. In this role, you'll ensure our clinics remain safe, organized, and patient friendly.

Peachtree Orthopedics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.