Sales Support Specialist

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Division/Function: Clean Air Technologies (ECA)

Reports to: Sales Support Manager

Onsite: Acworth

Schedule: 7-4 or 8-5

Brief Description
The Sales Support Specialist is responsible for executing and maintaining all Order-to-Cash (O2C) activities. This role ensures accurate order processing, smooth coordination across Sales, Operations, Purchasing, Logistics, and Finance, and timely fulfillment and invoicing for customer orders.

Key Responsibilities
• Order Management: Enter and maintain sales orders, validate customer PO details, monitor order status, and manage changes or exceptions.
• Purchasing Support: Create and track purchase orders, confirm pricing and lead times, and resolve discrepancies with suppliers.
• Logistics & Shipping: Coordinate freight, shipments, and delivery documentation to meet on-time delivery requirements.
• Invoicing: Generate accurate invoices, resolve billing holds, and support Finance on discrepancies or customer inquiries.
• Forecasting & Reporting: Maintain order backlog, shipment forecasts, and basic performance reports using Excel/PivotTables.
• Cross-Functional Communication: Serve as a central point of contact between Sales, Service, Operations, and Finance to ensure smooth O2C flow.

#1ANDRITZway Core Behaviors
• Customer Focus
• Ownership for Performance
• Shared Commitment
• Openness

Job Specific Competencies
• Strong understanding of order entry, purchasing, logistics, shipping, invoicing, and forecasting.
• Proficiency in Excel (including PivotTables); experience with ERP/MRP systems preferred.
• Basic knowledge of revenue forecasting, recognition and billing processes
• Familiarity with EDI, customer portals, or carrier platforms.

Qualifications (Required)
• 5+ years of Sales Support, Customer Service Operations, or similar back-office experience.
• Proven ability to multitask, prioritize workload, and manage time efficiently in a fast-paced environment
• Excellent attention to detail, organization, and follow-through.
• Strong communication skills and ability to coordinate across teams.

Other Valued Experience, Knowledge, Skills & Abilities (Preferred)
• Experience with SAP, Intacct, or similar platforms is a plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.