Experience Manager

Job Description

Job Description

Overview

Energy conductor, hype captain, safety sentinel. You’ll run warm-ups like a pep rally, guide athletes through skill stations and send parents home grinning. Think of it as combining the best parts of coaching, customer engagement and event hosting—every single shift

Duties & Responsibilities

• Greet families, answer questions, resolve issues and gather feedback
• Oversee warm‑ups, cool‑downs and station flow
• Lead circuit training activities
• Enforce mat placement and safety standards; monitor equipment condition and cleanliness.
• Track athlete progress in Jackrabbit and share updates with parents.
• Participate in daily cleaning: wipe equipment, vacuum floors, organize mats and supplies.
• Enter personal hours and maintain time records accurately
• Ensure that all customers are aware of upcoming events
• Assist with any administrative tasks related to customer experience (billing updates, registration, etc.)

Location

Brookhaven: 1936 Briarwood Court NE

or

College Park: 2475 Riverdale Road

or

Mobile: We travel to many schools in the greater Atlanta area. I'm sure we're in a few near where you live!
or
Remote: Nothing beats working from bed! I mean home :). So long as the work gets done, we want you to be comfortable. Assist with administrative and marketing duties from the comfort of wherever!

Organizational Structure

Reports to Operations Manager; mentors Instructor I and II staff.

Required Skills & Qualifications

• Enthusiasm for working with children and willingness to learn spotting techniques
• Ability to lift 40 lbs and pass background check
• High‐school diploma or equivalent
• Dependable, team‐oriented mindset
• 3 years coaching or camp‑lead experience with strong interpersonal skills
• Ability to spot level‑2/3 skills safely; CPR/First‑Aid certified
• Proficiency with Jackrabbit or willingness to learn
• Positive, customer‑focused attitude

Additional Notes:

• Expect to work between 15 and 30 hours per week
• We have work hours to fit all schedules
• Perfect fit for a student schedule (College or High School)
• Options to work full-time with medical, dental and vision benefits

Industry

Sports and Recreation

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