Field Technician II

IDR is seeking a Field Technician II to join one of our top clients for an opportunity in Atlanta, GA. This role involves field-based work with heavy travel, supporting the installation, troubleshooting, and testing of CCTV and low-voltage systems at customer sites. The company specializes in security and technology solutions within a dynamic, fast-paced industry.

Position Overview for the Field Technician II:

• Serve as a lead onsite; direct, inspect, and audit technicians work as needed
• Perform complete installation and service work at customer sites (install/configure/troubleshoot/test) based on schedule
• Provide timely updates/deliverables to project teams and support centers; act as a point of escalation for client issues and drive resolution when possible
• Help train less experienced technicians and support administrative task coaching
• Complete required job administration accurately and on time

Requirements for the Field Technician II:

• 2+ years as a Technician I (or equivalent low-voltage experience)
• Low-voltage installation/service: install, configure, troubleshoot, test onsite
• Proficiency in 5 of these 10 areas: Voice, Data, Fire Alarm, Fiber, Burg Alarm, CCTV, Access Control, Digital Signage, Access Points, Networking
• Industry manufacturer certifications or structured cabling experience
• BICSI Installer 1 certification (must complete/maintain), OSHA 30, LIFT, local installer licenses/cards, HIPAA Training (must complete)
• Knowledge across technologies such as CCTV, intrusion, fire alarm, access control, networking
• Microsoft Suite basics (Outlook, Excel, Teams, Word) + general laptop proficiency
• Strong communication (written/verbal), organization, attention to detail
• Self-starter; problem-solver; able to run field work with minimal oversight
• Strong customer service mindset; able to handle stress and multitask

What's in it for you?

• Competitive compensation package
• Full Benefits; Medical, Vision, Dental, and more!
• Opportunity to get in with an industry leading organization.

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Dedicated Engagement Manager who is committed to you and your success
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing® Client and Talent Award winner 12 years in a row

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. IDR is subject to certain governmental recordkeeping and reporting requirements for the administration of civil rights laws and regulations. In order to comply with these laws, we invite employees to voluntarily self-identify their race or ethnicity, gender, and veteran status (if applicable). Submission of this information is voluntary and refusal to provide it will not subject you to any adverse treatment. The information obtained will be kept confidential and may only be used in accordance with the provisions of applicable laws, executive orders, and regulations, including those that require the information to be summarized and reported to the federal government for civil rights enforcement. You may access this form here.