Patient Experience Rep

Piedmont Healthcare Inc.
Augusta, GA
Overview: Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources. Responsibilities: Serves as a liaison between the organization, patients, and patients' relatives. Responsible for communicating the patient's problems, questions, complaints, and concerns to the appropriate staff members. Provides a specific channel for patients and families to obtain information, general assistance, complaint resolution and referrals to appropriate resources. Qualifications: Education
  • H.S. Diploma or General Education Degree (GED) Required
  • Associate’s Degree with an emphasis in Social and Behavioral Science or Public Relations related field Preferred
Work Experience
  • 1 year of experience in customer service, preferably in a healthcare environment Required
  • Experience working with complex customer service situations Preferred
Licenses and Certifications
  • None Required
Business Unit : Company Name: Piedmont Augusta Hospital
Posted 2026-03-18

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