Call Center Representative
What You'll Do
- Answer inbound calls professionally and on time
- Follow client-specific scripts and procedures
- Gather and document caller information accurately
- Schedule appointments and relay messages correctly
- Provide callers with product and service information
- Process online reservations accurately
- Maintain quality assurance standards
- Stay current on all CCS client programs and accounts
What We're Looking For
- G.E.D. or higher education
- 1 year of call center or customer service experience
- Comfortable navigating multiple software platforms simultaneously
- Basic understanding of computer hardware, software, and general systems
- Ability to handle confidential information responsibly
- Strong written and verbal communication skills in English
- Good problem-solving skills and attention to detail
- Knowledge of customer service principles and quality standards
Availability
20–40 hours per week. Saturday or Sunday availability is required.Available Shifts (CST)
- 6:00 AM – 11:00 AM
- 6:00 AM – 2:30 PM
- 11:00 AM – 7:30 PM
- 2:30 PM – 11:00 PM
Equipment Requirements
- Windows 11 operating system
- Intel i3 or AMD Ryzen 3 CPU or better
- 8 GB RAM or more (installed physical memory)
- Two monitors
- Webcam
- Wired USB headset
- Keyboard with F1–F12 and Page Up/Down keys
- Wired ethernet connection (Wi-Fi not permitted, cellular internet, starlight, 5G etc. are not permitted)
Benefits
- Work from home
- Monthly performance bonus opportunities
- Medical insurance (full-time employees)
- Dental and vision insurance (full-time employees)
- 401(k)
- Paid time off
- Life insurance
- Holiday incentive pay
- Employee events and activities
- Advancement opportunities
Training will be 7/13/2026 - 7/24/2026 from 8:00 AM - 4:30 PM CST
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