Call Center Representative

Customer Contact Services
Augusta, GA
Be the voice people rely on. At CCS, we handle inbound calls for clients across industries and we're looking for someone who genuinely enjoys helping callers. We need communicators who are calm under pressure, quick on their feet, and take pride in leaving every caller with a great experience. In this role, you'll be the first point of contact for a wide range of callers, handling everything from scheduling appointments and gathering information to answering questions and resolving concerns all while representing our clients with professionalism and care.

During your first 90–180 days, you will access the CCS work environment using your personal computer.

What You'll Do

  • Answer inbound calls professionally and on time
  • Follow client-specific scripts and procedures
  • Gather and document caller information accurately
  • Schedule appointments and relay messages correctly
  • Provide callers with product and service information
  • Process online reservations accurately
  • Maintain quality assurance standards
  • Stay current on all CCS client programs and accounts

What We're Looking For

  • G.E.D. or higher education
  • 1 year of call center or customer service experience
  • Comfortable navigating multiple software platforms simultaneously
  • Basic understanding of computer hardware, software, and general systems
  • Ability to handle confidential information responsibly
  • Strong written and verbal communication skills in English
  • Good problem-solving skills and attention to detail
  • Knowledge of customer service principles and quality standards

Availability

20–40 hours per week. Saturday or Sunday availability is required.

Available Shifts (CST)

  • 6:00 AM – 11:00 AM
  • 6:00 AM – 2:30 PM
  • 11:00 AM – 7:30 PM
  • 2:30 PM – 11:00 PM

Equipment Requirements

  • Windows 11 operating system
  • Intel i3 or AMD Ryzen 3 CPU or better
  • 8 GB RAM or more (installed physical memory)
  • Two monitors
  • Webcam
  • Wired USB headset
  • Keyboard with F1–F12 and Page Up/Down keys
  • Wired ethernet connection (Wi-Fi not permitted, cellular internet, starlight, 5G etc. are not permitted)

Benefits

  • Work from home
  • Monthly performance bonus opportunities
  • Medical insurance (full-time employees)
  • Dental and vision insurance (full-time employees)
  • 401(k)
  • Paid time off
  • Life insurance
  • Holiday incentive pay
  • Employee events and activities
  • Advancement opportunities


Training will be 7/13/2026 - 7/24/2026 from 8:00 AM - 4:30 PM CST

Sound like a fit? Apply today and join the CCS team.

Posted 2026-06-23

Recommended Jobs

Shift Leader

Chili's
Albany, GA

Like no place else. Fun. Fresh. Flavorful. We are looking for a motivated Shift Leader to oversee daily operations during designated shifts, supervise employees, and ensure that our customers recei…

View Details
Posted 2026-01-07

Fence Driver - ROS

United Rentals
Sugar Hill, GA

Great company. Great people. Great opportunities. If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! …

View Details
Posted 2026-05-15

Travel Registered Nurse OR Job

Gainesville, GA

Job Overview TLC Nursing Associates, Inc. is seeking an experienced RN – Operating Room (OR) for travel assignments . This role involves assisting in surgical procedures, ensuring patient saf…

View Details
Posted 2026-02-10

HR Coordinator

Mohawk Industries
Dalton, GA

Are you looking for more? At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our t…

View Details
Posted 2026-06-15

Travel Nurse RN - Med/Surg / Telemetry - $1,750 per week in Macon, GA

TravelNurseSource
Macon, GA

Registered Nurse (RN) | Med/Surg / Telemetry Location: Macon, GA Agency: TalentBurst, Inc. Pay: $1,750 per week Shift Information: Days - 3 days x 12 hours Start Date: ASAP …

View Details
Posted 2026-05-27

COOK - CHATUGE REGIONAL HOSPITAL

Chatuge Regional Hospital
Hiawassee, GA

Job Description Job Description JOB DESCRIPTION: The primary responsibility of the Head cook is to provide the highest quality customer service at all times by preparing and maintaining nutr…

View Details
Posted 2026-04-11

Dental hygienist

Mall of Georgia Dentistry - Buford
Buford, GA

Launch Your Next Chapter: Dental Hygienist Position Part-Time - Mall of Georgia Dentistry We are seeking a skilled Dental Hygienist to join our dental practice. The ideal candidate will provide qual…

View Details
Posted 2026-06-03

Vascular Surgery Physician

Gallin Associates
Moultrie, GA

Vascular Surgery Physician   We are seeking a dedicated and skilled Vascular Surgery Physician to join our dynamic surgical team in Moultrie, Georgia. This full-time, hospital-based position is p…

View Details
Posted 2026-05-27

Travel Nurse RN - Utilization Review - $50 to $52 per hour in Atlanta, GA

Compunnel Healthcare
Atlanta, GA

Registered Nurse (RN) | Utilization Review Location: Atlanta, GA Agency: Compunnel Healthcare Pay: $50 to $52 per hour Shift Information: 5 days x 8 hours Contract Duration: 1…

View Details
Posted 2026-05-24

Retail Project Supervisor

Driveline Retail Merchandising
Savannah, GA

Earn: $45000- $47000/ year Benefits: ~ Health Insurance ~ Dental Insurance ~ Vision Insurance ~401K program with Company match ~ Employee Assistance Program ~ Prescription drug discoun…

View Details
Posted 2026-02-04