Tech Support Engineer

We're looking for a Technical Support Engineer to join our client's team on a contract basis . This is not a traditional IT help desk role. You'll serve as a critical technical resource supporting advanced automated healthcare technology used in hospitals nationwide.

In this position, you'll investigate system-level issues, partner with field technicians and healthcare professionals, and help ensure mission-critical equipment remains operational. If you're mechanically curious, analytically driven, and energized by solving difficult technical problems, we'd love to talk with you.

*Short term contract- 6-8 weeks covering a leave

*Full time hours -40 hours per week (Schedule flexibilty)

*Pay ranges $20-$22 BOE

Why This Opportunity Stands Out

• Work with cutting-edge automated healthcare technology
• Make a direct impact on hospital operations and patient care environments
• Gain experience across electromechanical systems, PLCs, controls, embedded devices, and networking
• Join a collaborative, fast-paced team that values problem-solving and technical expertise
• Take ownership of meaningful technical challenges from diagnosis through resolution

Responsibilites:

As the primary technical support contact for hospitals, service partners, and field technicians, you will:

• Perform remote diagnostics on electromechanical, PLC-controlled, and motor-driven systems deployed in healthcare environments
• Troubleshoot motors, sensors, actuators, relays, control circuits, and connectivity-related issues
• Utilize schematics, wiring diagrams, PLC logic, and embedded computing platforms (such as Raspberry Pi) to identify and resolve system failures
• Guide field technicians and hospital personnel through structured troubleshooting procedures and electrical testing processes
• Conduct and document root cause analyses for recurring, complex, or critical equipment failures
• Collaborate cross-functionally with engineering, operations, and customer support teams to drive timely issue resolution
• Create and maintain troubleshooting documentation, knowledge base articles, and CRM case records
• Provide calm, professional guidance during high-priority customer situations
• Participate in an on-call rotation, including evenings and weekends, to support 24/7 system reliability

Required Qualifications

• Associate's or Bachelor's degree in Electrical Engineering, Mechanical Engineering, Mechatronics, Industrial Technology, or related technical field OR equivalent hands-on experience
• 2-4 years of experience troubleshooting industrial, automation, manufacturing, or electromechanical equipment
• Experience working with motors, motor controllers, sensors, relays, control systems, and equipment connectivity
• Ability to read and interpret electrical schematics, wiring diagrams, and mechanical drawings
• Familiarity with diagnostic tools such as multimeters, continuity testers, and oscilloscopes
• Understanding of basic networking concepts including IP addressing, connectivity troubleshooting, and device communications
• Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiences
• Prior experience in a customer-facing technical support, field service, contact center, or product support environment

Preferred Qualifications

• Experience with PLC-controlled systems and interpreting ladder logic
• Exposure to Raspberry Pi, embedded Linux, or similar embedded platforms used for diagnostics and data collection
• Experience supporting automation, robotics, healthcare technology, industrial equipment, or control systems

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.