Patient Services Representative - Dental/Oral Care - PSR25-28201
Position Title: Patient Services Representative – Dental/Oral Care
Location: Alpharetta, GA
Job Type: Contract | Local or Travel
Shift: Day Shift (Monday – Friday)
Pay Rate: $500 – $760 per week
Job Summary:
We are seeking a professional and friendly Patient Services Representative to join our dental care team. As the first point of contact for patients, you will play a key role in creating a welcoming environment, managing appointments, handling inquiries, and maintaining accurate patient records. The ideal candidate has strong customer service skills and contributes to a smooth, professional office operation.
Key Responsibilities:
Greet patients warmly upon arrival and dismissal, ensuring a positive first impression.
Respond promptly to patient questions and concerns, adhering to office policies.
Answer phone calls professionally and assist callers with inquiries and appointment scheduling.
Schedule, confirm, and follow up on patient appointments; manage cancellations and no-shows.
Maintain and update the appointment book.
Register patients upon arrival and maintain accurate records.
Post charges and payments to patient accounts accurately and promptly.
Check voicemail daily and respond or forward messages as needed.
Keep the waiting area clean, organized, and welcoming for patients.
Qualifications:
Required Skills & Experience:
Proven experience handling phone inquiries in a professional setting.
Exceptional customer service and communication skills.
Ability to follow office policies and procedures accurately.
Preferred Skills & Experience:
Experience in a dental, medical, or healthcare office setting.
Basic knowledge of insurance plans such as HMO and PPO is a plus.
Education:
High school diploma or GED required.
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