Help Desk Support Representative

Job Description

Job Description

About Us
Telecommunications Designs is a trusted partner in nationwide telecom and data solutions. From large-scale retail rollouts to everyday service requests, we provide clients with a complete one-stop shop for telephone, paging, and data system needs. Our work spans hundreds of retail locations across the United States and we’re growing.

About the Role
We’re looking for a detail-oriented Technical Support Representative (TSR) to join our team. You’ll serve as the first point of contact for our clients and field technicians, helping diagnose and resolve telecom and data issues. The right person will bring technical know-how, clear communication skills, and a calm, professional demeanor under pressure.

What You’ll Do

• Provide technical support to clients and field staff by phone and email
• Troubleshoot telecom, data cabling, and paging system issues remotely
• Coordinate service requests and technician dispatches across the U.S.
• Ship and track replacement parts as needed
• Monitor and maintain inventory levels
• Process return/repair requests and ensure accurate billing information

Common Support Requests

• Phones or lines not working
• Paging system or data connection issues
• MAC (Move, Add, Change) orders
• Fire/burglar alarm lines losing dial tone

What We’re Looking For

• Several years of experience in telecommunications or low-voltage systems
• Solid understanding of telecom/data cabling and dial tone troubleshooting
• Excellent written and verbal communication skills
• Strong multitasking, organization, and decision-making abilities
• Proficiency with Microsoft Word and Excel
• A proactive, team-first attitude and sense of ownership

Nice to Have

• Experience with Toshiba telephone systems
• Knowledge of overhead paging systems
• Familiarity with TigerPaw CRM

Work Details

• Full-time, onsite in Ringgold, GA
• Monday–Friday, 9:00 AM – 6:00 PM
• Reports directly to the Director of Corporate Operations

Benefits

• Competitive pay based on experience
• 104 hours (13 days) paid personal time off per year
• Paid holidays
• 100% paid medical insurance
• Optional dental plan
• 401(k) plan with company match

Telecommunications Designs is a trusted partner in nationwide telecom and data solutions. From large-scale retail rollouts to everyday service requests, we provide clients with a complete one-stop shop for telephone, paging, and data system needs. Our work spans hundreds of retail locations across the United States and we’re growing.

Company Description

Telecommunications Designs is a trusted partner in nationwide telecom and data solutions. From large-scale retail rollouts to everyday service requests, we provide clients with a complete one-stop shop for telephone, paging, and data system needs. Our work spans hundreds of retail locations across the United States and we’re growing.