Customer Service Representative ( {{city}})

Overview:

We are seeking a detail-oriented and proactive Customer Service Coordinator to support our client, a leading enterprise in the database and analytics industry. This role is ideal for a customer-focused professional who thrives in a fast-paced environment, has exceptional organizational skills, and can effectively manage communications and service requests. While the position is primarily remote, occasional onsite collaboration (23 days/month) at the Alpharetta office is required.

Location: Alpharetta, GA Primarily Remote (Hybrid Onsite 23 Days per Month)

Contract Length: 69 Month W2 Contract

Responsibilities:

• Serve as the first point of contact for customer inquiries, service requests, and issue resolution.
• Maintain accurate records of customer interactions in the CRM system, ensuring timely updates and follow-up.
• Coordinate with internal teams to track, prioritize, and fulfill customer service needs.
• Assist with order processing, account updates, and documentation management.
• Monitor open cases to ensure resolution within established service-level agreements (SLAs).
• Prepare and distribute customer service reports to management.
• Support ongoing projects aimed at improving the customer experience and internal workflows.

Qualifications:

• 2+ years of customer service, account coordination, or administrative support experience.
• Strong communication skills, both verbal and written, with a customer-first mindset.
• Proficiency with CRM tools (Salesforce experience a plus) and Microsoft Office Suite.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines.
• Experience working in a technology, software, or data-focused environment preferred.
• Must be able to work primarily remote with occasional onsite meetings in Alpharetta, GA.