Front Desk Coordinator

Dermani MEDSPA® is a fast-growing medical spa in the Atlanta area. We are looking for front office coordinators for our Dunwoody location. We are looking for someone who is self-motivated, able to lead the team and grow with us! Our offices are open Mon-Fri 9 am-7 pm and Saturdays 9 am-5 pm. This position can be full time about 38 hour or part time which is about 20-25 hours a week.

Job Description:

• Greeting and checking in clients and ensure all necessary forms are fill out.
• Call on sales lead immediately and update daily and follow up on ones can not be reached.
• Check missed phone call after lunch or through out day and call back.
• Check messages and reply from social media, email and chat.
• Check out clients accurately and process payments without error and add consumed as needed.
• Review appointment books, look ahead and make notes, confirm, reschedule/booking appointments.
• Review to make sure no appointment is booked in wrong order and /services can't be combined together.
• Maximize appointment time by adjusting finish time as needed to open up for next appointment.
• Explain and upsell membership to client.
• Handle customer complaints/billing questions and escalate when necessary.
• Follow and read through the cleaning/open/end procedures.
• Read, understand and adhere to FD processes and protocol.
• Restock retail inventory, organize all stocks, apply price sticker.
• Carefully check for QTY or discrepancies when receiving purchase order, scan paperwork into system.
• Opening, sorting and scanning mails.
• Daily, weekly inventory cycle count.
• Daily cleaning list of all common area such as restrooms, front desk area, hallway/kitchen/restroom floor, windows mirror, sofa, etc.
• Cash handling.
• Check for open invoices/fail membership daily to call to collect payment.
• Other product as assigned.

Qualifications:

• Experienced with customer service.
• Great multitasking and communication skills.
• Detail oriented.
• Reliable and dependable.
• Has a strong work ethic is a must.