Business Retention Lead
- Medical, dental, vision, and life insurance
- HSA and FSA available
- 401(k) with company match
- Paid time off & company holidays
- Tuition reimbursement for continued development
- Employee broadband discounts
- Maintain advertising deliverables, campaigns, and vendor coordination on an ongoing basis, including providing coverage during team absences.
- Coordinate the strategic marketing effort for Business Retention alongside the Director.
- Translate campaign timing and customer segments into campaigns and hand creative to Marketing for execution.
- Manage concurrent customer-impacting initiatives, including:
- Project trackers
- Timelines
- Cross-functional sequencing
- Escalations
- Keep customer messaging consistent and well-timed across initiatives.
- Identify and flag at-risk and high-value accounts.
- Partner with Account Managers (AMs) on customer retention and save efforts.
- Pull and analyze retention, disconnect, and pipeline data.
- Surface churn drivers, at-risk trends, and segment-level patterns.
- Use insights to help shape strategic timing and prioritization.
- Assist in building playbooks and talking points.
- Support process documentation that equips Business Customer-facing teams to consistently manage:
- Renewals
- Transitions
- Customer-impacting changes
- Provide clear, regular status updates and reporting to the Director and leadership.
- Keep Account Management and Field teams informed regarding timing and customer impact.
- Perform other duties as assigned.
- Bachelor's degree in Marketing, Business Communication, or a related field-or an equivalent combination of education and experience.
- 2+ years coordinating or managing cross-functional projects, ideally involving customer-impacting initiatives with multiple stakeholders and timelines.
- 1+ year of experience in a marketing or advertising role, with hands-on experience taking campaigns from strategy through creative execution.
- Demonstrated proficiency with project-tracking and reporting.
- Comfort working with customer data.
- Experience with CRM and/or billing systems preferred, including Salesforce and/or iCOMS.
- Cross-functional project coordination or program management
- Marketing strategy and execution coordination
- Data-informed decision-making
- Clear and effective communication
- Regularly required to talk and hear
- Required to use hands to type, handle objects, and paperwork
- Required to use close vision and be able to focus
- Frequently required to sit, stand, bend at the knees and waist, and walk
- Primarily an office-based or remote/hybrid role with extended periods of computer use
- Occasional travel, up to 15%, for partner meetings, business reviews, and industry events
without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
Recommended Jobs
Principal AI Platform Engineer
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues a…
On-Call Part-time Team Member with Energy and Empathy
ON-CALL PART-TIME WORKERS NEEDED Are you a retiree, college student, stay-at-home parent, or just want to add a “side-hustle” to earn a few more dollars? Golden Years Matters and Moves LLC, dba …
Material Coordinator
Material Coordinator Location: Warner Robins Air Force Base, Georgia Type: Non Exempt Work Schedule: Full-Time, 7:00 AM – 4:00 PM, Monday - Friday Compensation: $33.30 - $33.30 p/hour …
Senior Clinical Research Associate
Senior Clinical Research Associate - Oncology (Myelofibrosis) - East Region ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusi…
Office Assistant / Receptionist / Cashier
Job Description Job Description Join Capital One Bank, a leading financial institution dedicated to innovation and customer success, as an Office Assistant / Receptionist / Cashier in the Unite…
Per Diem Hospice RN (Cherokee County, GA)
Job Description Job Description About Us Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Okl…
Welder
Job Posting: Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our…
Senior Batch Automation Engineer
SENIOR BATCH AUTOMATION ENGINEER ABOUT US Matrix Technologies is a 100% employee-owned engineering, construction, automation, and digital transformation company delivering full lifecycle so…
Dental hygienist
Your Skills Matter: Part-Time Registered Dental Hygienist Role at Tebo Dental Group Sign-On Bonus: Generous sign-on bonus of up to $4,000 for qualified hygienists (based on the number of clinical da…
Restaurant Operations Manager
Overview Our YOU FIRST Philosophy In addition to no night shifts and our fully chef-curated menu, our #1 priority has always been our people. We care about our customers, and we care about …