Outbound Call Center Representative

Job Description

Job Description

Outbound Call Center Specialist

Atlanta, GA

Contract: $17/hr

M-F, daytime hours

Our client is a healthcare company seeking an Outbound Call Center Specialist. This position will be responsible for making outbound calls to our clients' members to provide support and guidance regarding kit activation and return processes.

Responsibilities

• Outbound Calling: Make outbound calls to members to address their queries and concerns related to kit activation and return.
• Problem-solving: Troubleshoot issues and provide solutions to ensure a smooth customer experience.
• Product Knowledge: Develop a deep understanding of the company products and services to effectively communicate with members.
• Data Entry: Accurately record call information and customer interactions in the company CRM (Salesforce) system

Qualifications

• Excellent verbal and written communication skills.
• Patience and empathy to handle customer inquiries effectively.
• Strong organizational and time management skills.
• Proficiency in using CRM software and other relevant tools.
• Experience with Salesforce is a plus.

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.

Company Description

Express Employment Professionals is one of the top staffing companies in the U.S. and Canada. Every day, we help people find jobs and provide workforce solutions to businesses. Express has more than 750 franchise locations that provide a full range of employment solutions that include full-time, temporary, and part-time employment in a wide range of positions, including professional, commercial, and administrative.