Clerk 2- Youth Services

Position Title: Clerk 2 Position Number: Employee: Work Unit: Aspire Youth and Young Adults County: Dougherty Immediate Supervisor:Youth Services Coordinator Qualification: Six months of general office work or six months of business school or college Assigned duties include: verify insurance eligibility, enter demographic and other consumer information into electronic medical records, schedule doctor and other appointments, answer phones/make reminder phone calls, file all necessary paperwork, scan documentation, create files to hold other important information, fax prior authorization information to pharmacies and doctors, run all required insurance and documentation reports, assist with insurance claims submission, issues, and barriers Equipment that includes safe and effective use: None Bloodborne Pathogen Category: Employee performs assigned tasks which involve no exposure to blood or other potentially infectious material AND performance of category I tasks are not a condition of employment (Category III). Mandatory Training Category (Check One) __X_ Administrative ____Direct Care ____Medical Performance Improvement Aspire Behavioral Health & Developmental Disabilities Services goal is to continually improve the delivery of service by improvement of consumer outcomes and satisfaction. All employees have a role in performance improvement and are expected to interact collaboratively with co-workers, and other contacts to provide consistent, high-quality, consumer focused services. Special needs of population serviced: Work requires the knowledge and skills necessary to provide direct consumer services appropriate to children and adolescents with mental health diagnoses and developmental disabilities whose ages range from 5 to 26. Staff should be able to: Accountability - complete enrollment process with youth and their families Accountability - complete documentation/reports in a timely manner Accountability - complete all related trainings initially and annually Accountability - keep all necessary credentials and certificates up to date Team Work and Cooperation - participate with fellow employees in a respectful and professional manner Customer Services - assist all families and others over the phone and in person in a respectful and professional manner Results Orientation - knowledge of and adherence key performance standards Decision Making and Judgment - handles all adversity with families and co-workers with a solution focused mindset and consults with peers and supervisors as needed Assigned Duties DESCRIPTION OF WORK DUTIES AND RESPONSIBILITIES: (Type in or attach current description of duties. Employees are expected to perform their work in a competent and efficient manner. Include % of time) Supports Administrative Operations Manager and other clerical staff Assists with youth check-ins for each clinic appointment (which includes communicating with staff via email or phone upon their arrival) Ensures all intake paperwork, pictures, and other enrollment requirements are completed upon initial appointment Monitors [email protected] for all referral submission and questions and schedules assessments and answers all questions as submitted Schedules MD, initial assessments, and other clinic or school based appointments when requested via phone or fax Sets and monitors all NP and MD schedules (makes adjustments as needed) Answers phones and task messages providing helpful, courteous, accessible, responsive, and knowledgeable service Files paperwork (personnel, referrals, supervision, meeting agendas, etc.) Scans documentation for EMR, personnel, and other contract requirements as necessary Creates files/binders to hold all necessary contract information Faxes prior authorization information to pharmacies and MDs as requested by medical staff Assists with insurance barriers as needed Assists with verifying insurance eligibility weekly as needed Assists with ordering supplies as needed