Technical Product Specialist, Field Service

Job Description

Job Description

Job Summary

• Installation, Repairs, adjustments and training of specialty printers and software used in production at customer locations throughout the Southeast US.

General Accountabilities

• Installation, Service, training and repairs on specialty and wide format printers such as banner printers, printers for wraps, signage, stickers and more.
• Driving a Truck and Trailer to transport and deliver equipment
• Evaluate printers so that problems can be diagnosed, and repairs can be made.
• Traces electrical circuits, following diagrams, and conducts tests with circuit testers and other equipment to locate shorts and grounds.
• Replaces worn and defective parts such as cap tops, print heads, cables, boards or components.
• Troubleshoot with customers by phone, dial in or schedule onsite repairs of printer malfunctions.
• Reassembles printers after repairs are made, making adjustments and cleaning and lubricating parts as needed.
• Records maintenance and repair work performed on equipment.
• Provides repair cost estimates, and recommends whether printer repair or replacement is a better choice.
• Maintains stocks of parts used in on-site installation, maintenance, and repair of printing equipment.
• Observes and examines printer during operation to detect specific malfunctions such as loose parts or print quality.
• Observes and tests operation of printers following installation, and makes any initial installation adjustments that are necessary.
• Refers to schematic drawings, product manuals, and troubleshooting guides in order to diagnose, identify parts and repair problems.
• Instructs customers regarding operation and care of equipment, and provides information such as emergency service numbers.
• Assembles new or reconditioned printers.
• Cleans, lubricates, and touches up minor defects on newly installed or repaired appliances.
• Bills customers for repair work, and collects payment.
• *The company reserves the right to add or change duties at any time.

Job Qualifications

• Education: Specific training will be provided with pay
• Experience: Patience, computer knowledge and technical competence.

Skills

• Excellent verbal and written communication
• Troubleshooting
• Critical thinking
• Operation monitoring
• Quality control analysis
• Judgment and decision making
• Complex problem solving
• Time management

GTS is the provider of wide format & specialty printers as well as production software and vinyl cutters. We provide our professional graphic production clients with the highest quality of products, service, and technical support and training to make the customer's experience as hassle-free as possible. We are a sales and service vendor to a large base of customers. If you can imagine it, GTS has the Machines, Media, Ink, and Software to help you create it. We are an equal opportunity employer. All positions require at 90 day probationary period.

Company Description

GTS is the provider of wide format & specialty printers as well as production software and vinyl cutters. We provide our professional graphic production clients with the highest quality of products, service, and technical support and training to make the customer's experience as hassle-free as possible. We are a sales and service vendor to a large base of customers. If you can imagine it, GTS has the Machines, Media, Ink, and Software to help you create it. We are an equal opportunity employer. All positions require at 90 day probationary period.