Wayfinding Coordinator

Transportation At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement, scientific discovery and cutting-edge manufacturing, turning abstract ideas into realities that transform the world for good.

Your impact

This role is responsible for planning, coordinating, installing, maintaining, and removing temporary and permanent wayfinding signage associated with construction and capital improvement projects across the public transit system.

This role ensures riders, pedestrians, and employees can safely and clearly navigate stations, facilities, and surrounding areas during construction activities.

The coordinator acts as the central point of contact between construction teams, designers, contractors, operations, and customer communications to deliver consistent, accessible, and code-compliant wayfinding.

This role requires the physical ability to install, relocate, and remove temporary signage, as well as directing other employees and contractors to do the same.

Planning & Coordination

• Develop service disruption and construction-related wayfinding and signage plans for stations, facilities, and right-of-way projects
• Develop sign verbiage to clearly and succinctly direct customers to their destinations
• Coordinate with Communications team members to ensure signage accurately reflects directional messaging provided in print and online collateral
• Coordinate with project managers, contractors, or other MARTA staff to identify signage needs throughout all construction phases.
• Review construction schedules and phasing plans to ensure signage is updated in real time as conditions change.
• Participate in pre-construction meetings, site walks, and coordination meetings.

Signage Implementation

• Manage production/design, fabrication, delivery, installation, relocation, and removal of temporary and permanent wayfinding signs by coordinating with internal or external print/sign shops, installers, and construction contractors
• Ensure signage placement is clear, visible, durable, and safe for customers and employees.
• Verify compliance with MARTA design standards, ADA, Title VI, and accessibility requirements.
• Perform Quality Assurance/Quality Control on draft and final materials.
• Conduct field inspections to confirm correct installation and message accuracy with changing project conditions.
• Track signage inventory, costs, quantities, and schedules; support invoicing and contract compliance as needed.

Customer Experience & Communications

• Work closely with customer communications and ing teams to align physical signage with digital, printed, and service advisory messaging.
• Anticipate rider confusion points and proactively recommend wayfinding solutions.
• Respond to customer, operator, and field staff feedback related to signage and navigation.

Documentation & Reporting

• Maintain signage inventories, location maps, and as-built documentation.
• Track signage changes across project phases and archive lessons learned.
• Coordinate and lead signage/wayfinding meetings, prepare status reports and briefings for internal stakeholders.

Here's what you'll need

• Bachelor’s degree in Urban Planning, Graphic Design, Architecture, Construction, ing, Communications, or a related field; or equivalent professional experience
• Familiarity with construction environments and safety protocols
• Working knowledge of ADA accessibility standards and wayfinding best practices
• Strong organizational skills and ability to manage multiple active projects simultaneously
• Excellent written and verbal communication skills
• Computing skills working with MS Word, PowerPoint, and communication and collaboration tools (MS Teams, Sharepoint, etc.)
• Excellent organizational, planning, and time-management skills; stickler for meeting deadlines; works well under tight deadlines and stressful situations; agile in responding to requests; able to multi-tasking; creative problem-solver
• Comfort with riding unaccompanied on public transit and interacting with customers in a friendly and professional manner
• Graphic Design skills in Adobe InDesign, Acrobat Pro, and/or Illustrator
• Understanding of CMYK printing and pre-press graphic production
• Experience working for or with a public transit agency or transportation authority
• Experience reviewing shop drawings and coordinating field installations
• Ability to read construction drawings and phasing plans
• Fluency in Spanish a plus
• Ability to conduct regular field visits to active construction sites, MARTA stations and their surrounding areas, and other locations as needed
• Occasional evening or weekend work to support service changes or critical construction activities
• May require walking long distances, climbing stairs, and working outdoors in varying weather conditions
• Must be able to use a variety of simple hand tools for temporary signage installation, including but not limited to: utility knife, pliers, snips, adhesive tape and decals, zip ties, rope, scissors, level, staple gun, hammer and nails, screwdriver and screws
• Must be able to wear Personal Protective Equipment (PPE) on work sites and conform to all MARTA and contractor safety requirements
• Stand, walk, stoop, bend, squat, and lift up to 25lbs. throughout an 8-hour work day
• Perform duties under adverse weather and adverse climate conditions
• Driving as needed to perform job duties

Sponsorship is not available for this position

Posted Salary Range: Minimum

72,000.00

Posted Salary Range: Upper

84,000.00

Our health and welfare benefits are designed to invest in you, and in the things you care about. Your health. Your well-being. Your security. Your future. Employees have access to medical, dental, vision, and basic life insurance, a 401(k) plan, and the ability to purchase company stock at a discount. Eligible employees may also enroll in a deferred compensation plan or the Executive Deferral Plan. Jacobs has an unlimited U.S. Personalized Paid Time Off (PPTO) policy for full-time salaried/exempt employees, seven paid holidays, and caregiver leave. And certain roles may be eligible for additional rewards, including merit increases, performance discretionary bonus, and stock.

The base salary range for this position is $72,000.00 to $84,000.00. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Job posted on February 11, 2026. This position will be open for at least 3 days.

Onsite employees are expected to attend a Jacobs Workplace on a full-time basis, as required by the nature of their role.

Your application experience is important to us, and we’re keen to adapt to make every interaction even better. If you require further support or reasonable adjustments with regards to the recruitment process (for example, you require the application form in a different format), please contact the team via Careers Support .

Locations

City State Country
Atlanta	Georgia	United States