Director, Consumer Lending Products & Experience

Overview

Director, Consumer Lending Products & Experience
If the following job requirements and experience match your skills, please ensure you apply promptly.

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The Director of Product Management will lead a high-performing team of product managers responsible for the strategy, execution, and profitability of Consumer Lending products, including personal loans, auto loans, mortgages, home equity, and ancillary services. This role is part of a collaborative product leadership team, working in close partnership with the Director of Deposits and Payment Products & Experience to ensure a unified and member-centric product portfolio.

Success in this role is defined by the ability to drive innovation, deliver digital-first experiences, and optimize product performance across all channels. The ideal candidate will bring deep expertise in consumer lending and a strong background in digital transformation and fintech, with a proven ability to drive innovation, enhance digital experiences, and deliver results through cross-functional collaboration.

Responsibilities

• Collaborate closely with peer Director of Deposits and Payment Products & Experience to ensure alignment across product portfolios, ensuring consistent processes and best practices.
• Champion digital innovation and fintech partnerships to enhance product delivery, user experience, and operational efficiency.
• Partner with Marketing to design and execute promotional campaigns that drive growth and member engagement.
• Hire, coach, and develop product managers within the Consumer Lending domain.
• Oversee monthly pricing coordination for lending products, ensuring market competitiveness and profitability.
• Manage the full product lifecycle, including ideation, development, launch, performance tracking, and sunset planning.
• Evaluate market trends, member needs, and competitive landscape to identify growth opportunities and remove bottlenecks.
• Establish and monitor success metrics, adjusting tactics and strategies to meet revenue and profitability goals.
• Ensure product consistency and alignment across all distribution channels.
• Stay current on regulatory changes and ensure compliance across all consumer lending product lines.
• Evaluate growth options, assess new opportunities, and identify bottlenecks.
• Proactively evolve product features, efficiency, quality, pricing strategies and methods, profitability, and technology-based experiences (mobile, tablet, online).

Educational and Work Experience Requirements

• Bachelor’s Degree in Business or related field or equivalent work experience; MBA and/or CPA required.
• Minimum 5 years of experience in financial services, with a strong focus on consumer lending.
• Minimum 2 years of experience managing and developing product teams.
• Proven experience in digital product management, fintech, or technology-driven financial services.
• Strong presentation skills with experience communicating to leadership audiences.
• Proficiency in Microsoft Office Suite (Excel, Outlook, PowerPoint, Word).

Additional/Important Skillsets

• Exceptional interpersonal and communication skills; ability to influence and collaborate across departments and with peer leaders.
• Strong analytical skills with the ability to interpret financial statements, product performance data, and manage product P&L.
• Proficiency in data analysis tools and techniques to support product strategy and decision making.
• High-level writing, presentation, and storytelling capabilities.
• Ability to lead and motivate virtual and cross-functional teams.
• Detail-oriented with strong problem-solving and critical thinking abilities.
• Excellent organizational and project management skills; ability to manage multiple priorities under pressure.
• Willingness to work extended hours as needed.

Seniority level

• Director

Employment type

• Full-time

Job function

• Marketing and Sales

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Atlanta, GA $165,000.00-$190,000.00 1 month ago

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