Onsite Call Center Rep $21-$21.50

Job Description

Job Description

RemX is looking to fill an Onsite Customer Accounts Call Center Rep position for our client. You will be responsible for handling high-volume calls in a timely and efficient manner, ensuring accuracy and providing customers with the highest quality of customer service.

Customer Accounts Department

• Must be flexible to work flexible Schedule Monday-Saturday
• 3 shifts per week 8:00am-5:00pm and 2 shifts per week 11:00am-8:00pm
• 2 Saturday shifts required per month 8:00am-12:00pm (Mandatory Overtime)
• Wage $21-$21.50 an hour with BA or MA (Required)
• Dress Code: Business Casual

Job Duties

• Auto-Dialer Collections – make outbound/receive inbound calls on accounts that are anywhere between 5-29 day past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)
• Identify root cause of customer delinquency and generate effective solutions for AHFC and customer using negotiation skills and by educating the customer. (unforeseen circumstances)
• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
• Become a productive member of the department (meet quantitative objectives)
• Maintain enthusiastic and positive attitude
• Adhere to appropriate compliance policies and procedures

Skill Set

• Excellent verbal communication skills (easy to understand)
• Able to multi-task (ability to talk and type simultaneously is a must)
• Customer service oriented, self-starters, and eager to learn
• Bilingual (Spanish) a plus
• College Degree (4 Year) is Required.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:

When our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.

We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Company Description

The professional staffing division of EmployBridge, America's Leading Workforce Specialist:\r\n\r\nWhen our Talent is looking for their next opportunity, we know they are not just looking for their next paycheck. Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\r\n\r\nWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.