Donor Center Technician 1
- Ensures total operation is compliant with state and federal regulations (e.g. FDA approved Standard Operating Procedures, OSHA, CLIA, and GMP) to maintain the highest production standards and ensure facility compliance.
- Maintains high level of customer service and positive donor experience.
- Maintains cleanliness of work area to ensure a clean and professional environment. Stocks and maintains an orderly work area with sufficient supplies to meet production demands.
- Maintains Donor Center equipment based on Standard Operating Procedures and applicable manufacturer instructions.
- Monitor donor conditions, employing techniques to ensure donor comfort, safety, and the quality of plasma product
- Maintains Donor confidentiality based on company policy.
- Maintains complete and accurate record keeping per company’s Standard Operating Procedures.
- Responsible for troubleshooting machine alarms/alerts and perform QCs routinely (defined as daily/monthly) on equipment.
- Cleans any blood or plasma spills and performs proper procedure for disposition of biohazardous waste.
- Ensures that donor meets eligibility criteria based on Standard Operating Procedures.
- Performs donor vitals evaluation per Standard Operations Procedure.
- Performs finger stick for Microhematocrit and Total Protein determination.
- Register applicant donors per Standard Operating Procedures.
- Set-up and prepare all equipment and disposable supplies for venipuncture and plasmapheresis procedures.
- Disconnects donor after plasmapheresis process is completed.
- Maintains proper ratio to ensure donor safety and quality of product.
- Operates the automated plasmapheresis machines including response and evaluation of all machine alarms and alerts, responds to donor adverse events, and documents exceptions.
- Prompt and sterile collection and storage of plasma product and samples per Standard Operating Procedures.
- Handles tested and untested product, as well as product with unsuitable test results.
- Properly organize samples and product in a walk-in storage freezer per Standard Operating Procedures.
- Prepare product and samples for shipments, per Standard Operating Procedures and federal transportation regulations.
- Monitor freezer and refrigerator temperatures and immediately inform appropriate personnel if equipment is not functioning properly. Record variance if applicable.
- Performs other job-related tasks, as assigned.
- High school diploma or equivalent (GED) required.
- Three (3) months’ experience in clerical or customer service position preferred.
- Specific certification or licensing based on State requirements.
- Basic computer knowledge and skills required.
- Ability to speak, read, write (legibly and accurately), and understand English required.
- Bilingual in Spanish preferred (location specific).
- Strong customer service skills required.
- Strong organizational skills required.
- Ability to read, follow, and interpret regulations, instructions and manuals required.
- Ability to understand verbal instruction required.
- Ability to read numbers on screening equipment and perform basic mathematical calculations required.
- Effective communication skills required.
- Must be able to work day and evening hours, weekends, holidays, and extended shifts on a frequent basis.
- Attendance and punctuality required.
- Always utilize all required and appropriate PPE (Personal Protective Equipment).
- Ability to sit or stand for extended periods.
- Ability to tug, lift, and pull up to thirty-five pounds.
- Ability to bend, stoop, or kneel.
- Occupational exposure to blood borne pathogens.
- Ability to view video display terminal less than 18” away from face for extended periods of time, up to four (4) hours at a time.
- Enter an environment with a temperature of -40C or colder according to Standard Operating Procedures.
- Ability to perform precise tasks that require repetitive small motor skills, such as drawing blood for diagnostic tests.
- Ability to use assistive devices if needed for mobility or communication.
- Formal training
- Outstanding plans for medical, dental, and vision insurance
- Health savings account (HSA)
- Flexible spending account (FSA)
- Tuition Reimbursement
- Employee assistance program (EAP)
- Wellness program
- 401k retirement plan
- Paid time off
- Company paid holidays
- Personal time
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