Wellness Consultant - Membership Sales and Customer Service Specialist

Job Description

Job Description

Positions Available at Buckhead, Brookhaven, Decatur, and West Midtown Locations

Wellness Consultant Job Description

Are you looking to work in a place where you are appreciated? Somewhere you are given the information needed to be successful but not micro-managed? An environment where communication and feedback are valued and rewarded? Do you want to join and build a new concept with a growing company with great opportunities for advancement?
Vida-Flo is a medical spa franchise concept that offers rehydration therapy and vitamin injections to an upscale market in multiple states. Our concept is thriving but we are constantly working towards improvement. We are looking for someone to help us grow in the right way that will enrich the customer experience for all of our guests. This is a position for someone that wants to dig in and help the company grow fast, smart and efficiently. It represents an opportunity that does not come along every day, to get in on the ground floor of a company that is not only leading the pack in a new market, but is truly creating and shaping the market itself.
Job Summary
The Wellness Consultant (WC) will be responsible for the daily front desk functions including checking clients in and out, membership sales, cash handling, and customer service. The WC will report directly to the Clinic Manager and work in conjunction with our Hydrocare Providers (Registered Nurses).
We are currently seeking an outgoing individual with both front desk and sales experience. Candidates with healthcare credentials such as EMT or Medical Assistant would excel in this position. Candidate must possess tremendous multi-tasking skills and be very flexible. Outstanding organization and computer skills are a must. We believe in creating a transcendent experience for our customers and for you. We go above and beyond to take care of the people that are a part of the Vida-Flo experience and you should want to as well.
Essential Duties and Responsibilities

• Participate in the daily business cycle of the clinic through front desk operations, customer service, sales building, teamwork, and clinic upkeep/maintenance.
• Ability to discuss and sell membership packages available to clients.

• Promote the company’s products/services addressing or predicting clients’ objectives

• Provide trustworthy feedback and after-sales support.
• Build long-term relationships with new and existing customers.
• Focus on the Company's Core Values in decision-making.

Job Specifications
Minimum

• The candidate should have an Associate's degree or equivalent business experience in the medical, retail, fitness, or restaurant industries.
• Reliable transportation to/from the clinic and local areas for offsite events and/or house calls.

• Preference will be given to candidates with previous customer service, medical or spa related experience.

Skills and Abilities

• Excellent communication skills (verbal and written).
• Ability to prioritize assignments and projects in an efficient and timely manner.
• Ability to keep calm and focused under stressful situations including customer facing, medical emergencies, and product/staff shortages.
• Moderate computer skills including knowledge of MacOS, Apple iOS, Microsoft Office, Google Docs. Experience with online based software Square is a plus.
• High energy with great history and expectations of success without a fear of failure
• Ability to calmly and rationally communicate and handle disgruntle client complaints.

Supervisory Responsibilities

• None

Equal Opportunity / Affirmative Action / Protected Veterans / Disabled Individuals Employer
Job Type: Part-Time or Full-Time. Typical shift is 9:30 AM – 7:30 PM
Compensation: $12-15/hr plus sales commission bonus

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