Part-Time Bilingual Customer Service - Spanish

Job Description

Job Description

Aquilas Zephir - State Farm Agency, located in Lawrenceville, GA is currently looking for a talented, caring, professional to join our team as a part-time Bilingual (Spanish) Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, youll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

• Answer phones and greet clients
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options

You will receive:

• Hourly pay plus commission/bonus
• Paid time off (vacation and personal/sick days)
• Health/Dental/Vision monthly stipend
• Retirement plan (after 1 year)
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Fluent in Spanish and English
• Property & Casualty license or Life Accident & Sickness license (must be able to obtain)
• Must be able to work Monday - Wednesday, plus Thursday - Friday as needed (total 18-28 hours per week)
• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents employees are not employees of State Farm.