Ocean Marine Claim Supervisor (Hybrid or Remote)

• Supervises day-to day activities and priorities of claims staff including the management of claims assignments and ongoing guidance of specialty claim files.
• Ensures execution of claim handling strategies; including appropriate determination of coverage, liability and damages.
• Monitors reserving activity to ensure compliance with corporate policy.
• Reviews and documents recommendations for claim disposition; including evaluation, negotiation and settlement of claims in excess of staff authority levels.
• Reviews and analyzes claim reports to identify and address trends. Recommends strategies to correct adverse trends.
• Monitors vendors, independent adjusters and appraisers to ensure service quality.
• Manages unit staffing issues; including ensuring appropriateness of staffing levels, creating, implementing and monitoring of performance management activities for direct reports.
• Identifies skill gaps of staff and establishes appropriate training needs. Develops and delivers effective training and cross-training plans.
• Stays abreast of state license requirements for staff and ensures continuing education as required.
• Maintains a strong professional knowledge of regulatory and legal environments and applies this information effectively.
• Anticipates and meets all customer needs (internal and external).

• Expert claims technical knowledge, of first and third party claims.
• Must be able to supervise a staff, including informal training and formal development of team.
• Expected to maintain a minimal workload in addition to supervision of the adjusters within the group.
• Must have superior analytical, negotiation, decision making, problem solving, organizational and presentation skills. Must be a proven self-starter with strong mulit-tasking and relationship management skills.
• Must be able to communicate professionally and effectively including expert oral, written and listening skills. Must be able to work both independently and as a member of a team and have the ability to interact with diverse groups of individuals.
• Requires the ability to maintain confidential information. Must be able to work in a fast pace and rapidly changing environment.
• Demonstrated proficiency with computer software including Microsoft Office suite and other Claims tracking tools.
• Must maintain strong professional knowledge of industry trends, legislative issues and the marketplace for associated line of business.

• Bachelor's degree or equivalent experience required.
• Minimum of 5-7 years of specialty claims experience, with 1-3 years of supervisory experience.

Job Number

Division

Location

Location(s)

Country

About Us