IT - Business Change Management Manager

Job Title: IT Business Change Management Manager
Location(s): St. Louis, MO | Lawrenceville, GA

Starting Salary: $73,000 - $90,000 (depending on experience)

Employment Type: Full-Time, Salary

Work Environment: Hybrid (4 days in-office, 1 day remote)

Summary of Company Benefits:
* Health, Dental, and Vision Insurance
* Health Savings Account (HSA)
* Flexible Spending Account (FSA)
* 401(k) with an Employer Match
* Group Term Life Insurance and AD&D
* Employer Paid Long-Term & Short-Term Disability
* Voluntary Supplemental Hospital and Accident Plans
* Employee Assistance Program
* 8 Company Paid Holidays & 1 Floating Holiday
* Progressive Paid Time Off (PTO) Accruals
* Annual Salary Incentive Bonus

About Woodgrain:
Woodgrain is one of the top millwork operations in the world with locations throughout the United States and Chile. With 70 years of quality craftsmanship and service, Woodgrain is a top producer of mouldings, doors, and windows, as well as a premier distributor of specialty building products. Woodgrain Inc. is headquartered in Fruitland, Idaho with six divisions and over 45 manufacturing and warehouse facilities in the United States and South America. Since 1954, Woodgrain is proud to be family owned and operated.

Job Summary:
The IT Business Change Management Manager is responsible for leading and executing initiatives that align business strategies with IT capabilities. This role supports organizational change by equipping business system users through effective training and enablement. The BCM Manager will oversee a team that partners with IT to improve support channels and create enterprise-wide tools that ensure successful implementations and ongoing adoption.

Duties & Responsibilities:

• Foster a collaborative partnership between IT and the business user community by actively engaging with stakeholders at all levels
• Ensure alignment and shared ownership of change inititiaves by serving as a strategic partner
• Develop and sustain a structured user enablement program to increase engagement and gather feedback to support the system users
• Collaborate with IT, Learning & Development, and business users to create, update, and distribute training materials, user guides, and quick-reference tools
• Assist in defining the business role and responsibilities related to systems and processes
• Partner with IT Service Management teams to enhance request and incident handling processes to improve adherence to SLAs
• Coordinate with Project Managers to support post-implementation stabilization and transition-to-support activities
• Execute comprehensive change management plans, including communications, sponsorship strategies, coaching plans, training delivery, and resistance management
• Measure and report on change adoption, stakeholder readiness, and organizational impact
• Embed change management practices into project planning, delivery, and governance processes
• Lead the development and organization of enterprise solution templates and user documentation catalogs

Requirements:

• Bachelor's degree in Business Administration, Organizational Development, Information Systems, or a related field
• Certification in change management is preferred, but not required
• At least 5 years of experience in change management, business transformation, or project management
• Previous experience working with IT system implementations in both an Agile or hybrid project environment
• Strong understanding of change management methodologies (e.g., Prosci, ADKAR, Kotter)

Additional Skills:

• Comfortable working in a fast-paced environment with little to no issue dealing with multiple tasks and projects at one time
• Able to drive change management initiatives and bring buy-in to promote a partnership between IT and the business
• Strong ability to organize and energize the team to elevated levels of performance (Organize, Execute, and Strategize)
• Excellent communication abilities and interpersonal skills to be leveraged across virtual platforms and in-person
• Strong customer service abilities and abilities to interact with professionalism, composure, and empathy
• Commitment to quality and achieving results that are oriented to detail and task completion

Physical Demands:
The physical demands and work environment for this role align with those of a standard office setting. While performing job duties, the employee may occasionally need to stand, walk, sit, use hands for handling objects, tools, or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl, as well as talk and hear. This role may occasionally require lifting or moving up to 25 pounds.

Travel: This position does require travel to other Woodgrain locations, expected travel time is <20%.

Applications will be accepted until the position has been filled

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Woodgrain is an Equal Employment Opportunity Employer. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and employees without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Woodgrain is a drug, alcohol, and tobacco-free workplace. All offers of employment are contingent upon pre-employment background and drug screening, and some positions require a fitness for duty test.