Theatre Event & Guest Services Manager

Job Description

Job Description

Join Our Team as the T heatre Event & Guest Services Manager

Help create unforgettable live experiences.

The Classic Center is seeking a confident, service‑driven Theatre Event & Guest Services Manager to lead front‑of‑house operations and deliver exceptional guest experiences across touring performances, professional events, and community programs. This role blends hands‑on leadership, event planning, and hospitality in a fast‑paced live entertainment environment.

What You’ll Do

• Serve as lead Front of House Manager for touring and ticketed theatre events
• Ensure smooth entry, seating, crowd flow, and a safe, welcoming environment
• Plan and execute non‑touring events including community, university, and fundraising programs
• Lead and grow the volunteer usher program, including recruitment, training, and appreciation
• Oversee ADA accommodations, crowd management, and emergency preparedness
• Train and support part‑time staff and interns
• Collaborate closely with Theatre Operations, Event Services, Ticketing, and Marketing teams

What You Bring

• 1–2 years of experience in event management, hospitality, or customer service
• Strong leadership, communication, and organizational skills
• Exceptional customer service and ability to stay calm under pressure
• Proficiency in Microsoft Word, Excel, and PowerPoint
• Ability to work nights, weekends, and holidays as required by events
• Ability to lift up to 40 lbs and remain active during events

A college degree is preferred but not required.

The candidate who is selected for this position will have to successfully pass a drug screening and a criminal background check.

The Classic Center's EOE Statement

In accordance with the Americans with Disabilities Act (ADA), as amended by the Americans with Disabilities Act Amendments Act (ADAAA), and consistent with this policy, The Classic Center makes reasonable accommodations for qualified individuals with disabilities unless such accommodations would cause the employer an undue hardship. The ADA defines a disabled person as an individual who has a physical or mental impairment that substantially limits one or more major life activities.

The Classic Center provides equal employment opportunities to all employees and applicants for employment without regard to any characteristic protected by applicable federal, state, and local law, including, but not necessarily limited to, race, color, religion, national origin, sex, age (40 or older), disability, and genetic information. The Classic Center is committed to maintaining a work environment that is free of inappropriate or unlawful conduct. In keeping with this commitment, The Classic Center will not tolerate harassment, discrimination, or the unlawful treatment of employees or applicants. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.